Video-Enhanced On-line Advanced Business Communication

HRODC Postgraduate Training Institute
In Amsterdam (Netherlands), Durban (South Africa), Dubai (United Arab Emirates) and 7 other venues

£ 13,400 - (Rs 10,97,218)
VAT not incl.
You can also call the Study Centre
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Important information


This course is designed for:Reception Administrators, Secretaries, Managers, Directors, Executives, Department Heads, English Professors, Writers, Anyone whose job requires persuasive writing skills

Important information

Where and when

Starts Location
On request
Damrak 1-5, 1012, Noord Holland, Netherlands
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On request
South Sathon Road, 10120, Bangkok, Thailand
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On request
City of London
Kendal Street, London, England
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On request
Coral Deira Hotel, Muraqabat Street, Deria, Dubai, 82999,, 82999, Dubai, United Arab Emirates
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On request
Walnut Road, 40001, Johannesburg, South Africa
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Frequent Asked Questions

· Requirements

Degree or Relevant Work Experience

What you'll learn on the course

Business Document Writing
Writing Mechanics
Client Communication
Customer Service
Business Report and Proposal Writing

Course programme

Contents, Concepts and Issues:

Written Communication: An Overview
  • Introduction
  • Principles of Business Writing
  • 4 Stages of Writing
  • Using Mind Maps and Writing Plan
  • Business Correspondence
  • Common Mistakes in Business Letter Writing
  • Presentation of Business Documents
  • Parts of a Business Letter
  • Business Letter Formats
  • Styles in Business Correspondence
  • Open Punctuation
  • Memos
  • Fax Messages
  • Structuring Your Communication
  • Introduction
  • Details
  • Response or Action
  • Closure
  • Language and Tone
  • The Weakest Link in Your Business Writing
  • Ten Steps to Good Business Writing
  • E-mail
  • The Explosive Growth of E-Mail
  • Seven Deadly Sins of Working with E-Mail
  • The Good, the Bad and the Ugly of E-Mail
  • The Weakest Link in Your E-Mails
  • How Can You Make E-Mail Work For You?
  • Customer Care and E-Mail
  • Creating Electronic Rapport
  • E-Mail @ Work
  • Netiquette

Drafting Common Business Documents

  • Inquiries and Replies
  • Requests for Catalogues and Price Lists
  • General Enquiries and Replies
  • Requests for Goods on Approval
  • Visits by Travelers
  • Requests for Concessions
  • Quotations, Estimates and Tenders
  • Terminology
  • Routine Quotations
  • Quotations Subject To Conditions of Acceptance
  • Tabulated Quotations
  • Estimates and Specifications
  • Tenders
  • Quotations Not Accepted or Amended
  • Follow-Up Letters
  • Orders and Their Fulfilment
  • Placing Orders
  • Routine Orders
  • Acknowledging Orders
  • Declining Orders
  • Counter-Offers from Suppliers
  • Packing and Dispatch
  • Invoicing and Settlement of Account
  • Invoices and Adjustments
  • Pro Forma Invoices
  • Debit and Credit Notes
  • Statements of Account
  • Varying the Terms of Payment
  • Methods of Payment
  • Letters Requesting Payment
  • Tone
  • Late Payments
  • Collection Letters:
  • Credit and Status Inquiries
  • Reasons for Credit
  • Disadvantages of Credit
  • Requests for Credit
  • Business References
  • Status Enquiries
  • Replies to Status Enquiries
  • A Typical Business Transaction
  • Request for Quotation
  • Supplier's Quotation
  • Request for Permission to Quote Company As A Reference
  • Permission Granted
  • Order
  • Supplier's Acknowledgement
  • Advice Note
  • Consignment Note
  • Delivery Note Invoice Debit and Credit Notes
  • Statement of Account
  • Payment
  • Receipt
Dealing with Other Important Business Documents
  • Complaints and Adjustments
  • Handling Complaints
  • Complaints Concerning Goods
  • Complaints Concerning Delivery
  • Cancelling Orders
  • Personal Complaints
  • Goodwill Messages
  • General Goodwill Letters
  • Letters of Apology
  • Letters in Which Tone Is Particularly Important
  • Letters of Thanks
  • Letters of Congratulation
  • Letters of Condolence and Sympathy
  • Reports and Proposals
  • Introduction to Reports and Proposals
  • The Plain English Guide to Writing Reports
  • Notices, Advertisements and Information Sheets
  • Notices
  • Advertisements
  • Leaflets and Information Sheets
  • Design Skills
  • Circulars
  • Circulars Announcing Changes in Business Organization
  • Circulars Announcing Changes in Business Partnerships
  • Letters Announcing Change of Representatives
  • Internal Circulars to Staff
  • Circulars with Reply Forms
  • Sales Letters and Voluntary Offers
  • The Weakest Link in Your Sales Letters
  • Successful Sales Letters
  • Specimen Sales Letters
  • Voluntary Offers
  • Publicly Materials
  • Press Releases
  • Newsletters
  • Writing Skills
  • Marketing Matters
  • Identifying Your Audiences
  • Why Is Customer Care So Important?
  • Customer Care through Internet and E-Mail
  • Marketing through the Web
  • Business Plan
  • Components of a Business Plan
  • Meetings Documentation
  • Notice and Agenda
  • Minutes of Meetings
  • Types of Minutes
  • Personnel
  • Letters of Application
  • Testimonials
  • Favourable References
  • Unfavourable References
  • Interview Letters
  • Offers of Appointment
  • Termination of Employment
  • Sundry Personnel Matters
  • Presenting Data and Statistics through Graph, Table, Chart and Diagram

Achievements for this centre

Additional information

HRODC Postgraduate Training Institute is registered with the UK Registry of Learning Providers (UKRLP) of the Department for Business, Innovation and Skills (BIS), formerly Department of Innovation, Universities and Skills (DIUS).

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