Video-Enhanced On-Line Advanced English and Business Communication

HRODC Postgraduate Training Institute
In Amsterdam (Netherlands), Durban (South Africa), Dubai (United Arab Emirates) and 7 other venues

£ 13,400 - (Rs 11,00,366)
VAT not incl.
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Important information


This course is designed for:Reception Administrators, Secretaries, Managers, Directors, Executives, Department Heads, English Professors, Confident writers, who need to be able to express their ideas even more clearly and effectively, to an advanced standard in English, and Anyone whose job requires persuasive professional writing

Important information

Where and when

Starts Location
On request
Damrak 1-5, 1012, Noord Holland, Netherlands
See map
On request
South Sathon Road, 10120, Bangkok, Thailand
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On request
City of London
Kendal Street, London, England
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On request
Coral Deira Hotel, Muraqabat Street, Deria, Dubai, 82999,, 82999, Dubai, United Arab Emirates
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On request
Walnut Road, 40001, Johannesburg, South Africa
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Frequent Asked Questions

· Requirements

Degree or Relevant Work Experience

What you'll learn on the course

English Grammar
Business Report and Proposal Writing
Drafting Business Documents
Business Plan
Meetings Documentation

Course programme

Limited Contents, Concepts and Issues:

Module 1: Advanced Business English Communication
  • Grammar and the Different Parts of Speech
  • Simple Sentence Patterns
  • Complex Sentences
  • Coordination
  • Focus
  • Writing Mechanics
  • Presentation of Business Documents
  • Structuring Your Communications
  • Language and Tone
  • Writing to Clients and Customers
  • Communicating with Customers
  • E-mail
  • Business Reports and Proposals
Module 2: Advanced Business Communication
  • Introduction
  • Principles of Business Writing
  • 4 Stages of Writing
  • Using Mind Maps and Writing Plan
  • Business Correspondence
  • Common Mistakes in Business Letter Writing
  • Presentation of Business Documents
  • Parts of a Business Letter
  • Business Letter Formats
  • Styles in Business Correspondence
  • Open Punctuation
  • Memos
  • Fax Messages
Drafting Common Business Documents
  • Inquiries and Replies
  • Requests for Catalogues and Price Lists
  • General Enquiries and Replies
  • Requests for Goods on Approval
  • Visits by Travellers
  • Requests for Concessions
  • Quotations, Estimates and Tenders
  • Terminology
  • Routine Quotations
  • Quotations Subject To Conditions of Acceptance
  • Tabulated Quotations
  • Estimates and Specifications
  • Tenders
  • Quotations Not Accepted or Amended
  • Follow-Up Letters
  • Orders and Their Fulfilment
  • Placing Orders
  • Routine Orders
  • Acknowledging Orders
  • Declining Orders
  • Counter-Offers from Suppliers
  • Packing and Dispatch
  • Invoicing and Settlement of Account
  • Invoices and Adjustments
  • Pro Forma Invoices
  • Debit and Credit Notes
  • Statements of Account
  • Varying the Terms of Payment
  • Methods of Payment
  • Letters Requesting Payment
  • Tone
  • Late Payments
  • Collection Letters
  • Credit and Status Inquiries
  • Reasons for Credit
  • Disadvantages of Credit
  • Requests for Credit
  • Business References
  • Status Enquiries
  • Replies to Status Enquiries
  • A Typical Business Transaction
  • Request for Quotation
  • Supplier's Quotation
  • Request for Permission to Quote Company As A Reference
  • Permission Granted
  • Order
  • Supplier's Acknowledgement
  • Advice Note
  • Consignment Note
  • Delivery Note Invoice Debit and Credit Notes
  • Statement of Account
  • Payment
  • Receipt
  • Reports and Proposals
  • Introduction to Reports and Proposals
  • The Plain English Guide to Writing Reports
  • Defining the Purpose
  • Investigating the Topic
  • Organising the Report into Sections
  • Order of Presentation
  • Order of Writing
  • Numbering Sections and Paragraphs
  • Planning the Writing- Revision
  • Notices, Advertisements and Information Sheets
  • Notices
  • Advertisements
  • Leaflets and Information Sheets
  • Design Skills
  • Circulars
  • Circulars Announcing Changes in Business Organization
  • Circulars Announcing Changes in Business Partnerships
  • Letters Announcing Change of Representatives
  • Internal Circulars to Staff
  • Circulars with Reply Forms
  • Sales Letters and Voluntary Offers
  • The Weakest Link in Your Sales Letters
  • Successful Sales Letters
  • Specimen Sales Letters
  • Voluntary Offers
  • Publicly Materials
  • Press Releases
  • Newsletters
  • Writing Skills
  • Marketing Matters
  • Identifying Your Audiences
  • Why Is Customer Care So Important?
  • Customer Care through Internet and E-Mail
  • Enhancing Marketing through the Internet - Web-based
  • Business Plan
  • Components of a Business Plan;
  • Defining the Product or Service;
  • Establishing the Clientele or Target Market;
  • Industry Key Success Factors;
  • Business Key Success Factors;
  • Competitors and Market Share;
  • Competitive Edge;
  • Client and Customer care Strategy;
  • Cash Flow Forecast;
  • Break-Even Analysis;
  • Establishing Contingencies;
  • Marketing Research for Business Plan
  • Presenting Results of Marketing Research;
  • Marketing Strategy;
  • Growth Strategy: Internal, External;
  • Business Plan Presentation;
  • Meetings Documentation
  • Notice and Agenda
  • Minutes of Meetings
  • Types of Minutes
  • Personnel
  • Letters of Application
  • Testimonials
  • Favourable References
  • Unfavourable References
  • Interview Letters
  • Offers of Appointment
  • Termination of Employment
  • Sundry Personnel Matters

Achievements for this centre

Additional information

HRODC Postgraduate Training Institute is registered with the UK Registry of Learning Providers (UKRLP) of the Department for Business, Innovation and Skills (BIS), formerly Department of Innovation, Universities and Skills (DIUS).

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