Video-Enhanced On-Line Modern Quality Systems

Course Contents, Concepts and Issues

• Quality: A Definition
• Clients' Quality Consciousness
• The Law And Development of Quality Assurance
• Using quality as a tool to:
• Create a positive organisational image;
• Lower operational costs;
• Reduce or avert product or service liability litigation
• Modern control systems
• Management Information System
• Computerised Information systems
• Information speed
• Information retrieval
• Management accounting system
• The Import- conversion -export process
• The import process
• The conversion process
• The export process
• Operational control system
• Service operation
• Process scheduling
• Loading
• Sequencing
• Detailed scheduling
• Inventory control
• Cost control
• Quality control
• Controlling utilisation of organisational resources
• Co-ordaining as a control mechanism
• Mutual adjustment
• Direct supervision
• Standardisation of work process
• Standardisation of input-skills, knowledge and attitudes
• Standardisation of output
• Organisational structure as a control function
• Communication dissemination
• Decision making involvement
• The 'IN' inventory
• The 'OUT' inventory
• The 'JIT' inventory system
• The KANBAN System
• Establishing quality objectives
• Stating precise objective
• Setting quality objectives in relation to other organisational objectives
• Relating objectives to specific actions
• Pinpointing expected results
• Specifying when goals are expected to be achieved
• Distinguishing between strategic, tactical and operational quality objectives
• Establishing a 'quality-throughput accounting balance'
• Continuous Improvement Programme
• Just-In-Time (JIT) Compared With Material Requirements Planning (MRP)
• JIT Vs MRP: Component & Material Sourcing Strategy
• The quality benefits of JIT vs. MRP
• The quality issues involved in JIT and MRP
• Kaizen Or Continuous Improvement
• Modern Quality Systems
• The British Standard Institution (BSI) as an International Quality Assessment Body
• The fundamental principles of Total Quality Management (TQM)
• Implementing and Monitoring TQM
• What is the International Organisation for Standardization (ISO)
• What 'international standardization' means
• How ISO standards benefit society
• The hallmarks of the ISO brand
• ISO and world trade
• ISO and developing countries
• How to recognize an ISO standard
• The big, wide world of ISO standards
• What makes ISO 9000 and ISO 14000 so special
• What makes conformity assessment so important
• ISO9000 as a quality framework
• The ISO9000 Family
• ISO 1400: An Introduction
• Planning, Establishing & Monitoring Quality Systems
• The perceptual value of quality assurance
• Establishing quality assurance from quality objectives
• Quality Benchmarking
• Guidelines for achieving quality
• Phillip B. Cosby
• W. Edwards Deming
• Joseph M. Juran
• Shigeo Shingo
• Armand V. Eigenbaum
• Quality and internal and external environmental analysis
• Quality and strategic operational review
• Incremental quality improvement
• Identifying areas for quality improvement
• Communication for quality improvement
• Researches and Development for Quality Improvement