Video-Enhanced On-Line Quality Management for Healthcare Reform (Intensive Full-Time)

HRODC Postgraduate Training Institute
In Amsterdam (Netherlands), Durban (South Africa), Dubai (United Arab Emirates) and 7 other venues

£ 30,150 - (Rs 25,37,857)
VAT not incl.
You can also call the Study Centre
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Important information


This course is designed for:Quality Managers in Health and Medical Sectors, Medical Staff Services Professionals, Medical Staff Officers, Healthcare Managers, Quality Management Professionals, Managed Care Professionals, Administrative Support Professionals, Healthcare Workers, Business Consultants

Important information

Where and when

Starts Location
On request
Damrak 1-5, 1012, Noord Holland, Netherlands
See map
On request
South Sathon Road, 10120, Bangkok, Thailand
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On request
City of London
Kendal Street, London, England
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On request
Coral Deira Hotel, Muraqabat Street, Deria, Dubai, 82999,, 82999, Dubai, United Arab Emirates
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On request
Walnut Road, 40001, Johannesburg, South Africa
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See all (10)

Frequent Asked Questions

· Requirements

Degree or Relevant Work Experience

What you'll learn on the course

Basic Grammar
Bachelor Degree

Course programme

Module Titles:
  1. Quality Assurance and Quality Control Incorporating ISO 9000
  2. Quality Management in Healthcare
  3. Utilising ISO 9000 in Healthcare for Quality Systems, Performance Improvement, Clinical Integration and Accreditation

Limited Contents, Concepts and Issues

Modules 1-4: Quality Assurance and Quality Control Incorporating ISO 9000

  • Quality: A Definition
  • Clients' Quality Consciousness
  • The Law and Development of Quality Assurance
  • Using Quality As A Tool To:
  • Create a Positive O rg a n is at ion al I m a g e
  • Lower Operational Costs
  • Reduce or Avert Product or Service Liability Litigation
  • Modern Control Systems
  • Management Information System
  • Computerised Information Systems
  • Information Speed
  • Information Retrieval
  • Management Accounting System
  • The Import- Conversion -Export Process
  • The Import Process
  • The Conversion Process
  • The Export Process
  • Operational Control System
  • Service Operation
  • Process Scheduling
  • Loading
  • Sequencing
  • Detailed Scheduling
  • Inventory Control
  • Cost Control
  • Quality Control
  • Controlling Utilisation of Organisational Resources
  • Co-Ordaining As a Control Mechanism
  • Mutual Adjustment
  • Direct Supervision
  • Standardisation of Work Process
  • Standardisation of Input-Skills, Knowledge and Attitudes
  • Standardisation of Output
  • Organisational Structure as a Control Function
  • Communication Dissemination
  • Decision Making Involvement
  • The 'In' Inventory
  • The 'Out' Inventory
  • The 'JIT' Inventory System
  • The Kanban System
  • Establishing Quality Objectives
ISO 9000: An Overview
  • Essential of ISO 9000
  • Managing Quality Achievement
  • Framework of the Standards
  • Quality Achievement, Sustenance and Improvement: Adopting the Best Approach
  • Requirements for Quality Management System Development
  • Requirements on Management Responsibility
Modules 5-8: Quality Management in Healthcare

  • The Underlying Principles for Quality Management in Healthcare
  • Group Practices in Healthcare Quality Improvement
  • Process Orientation in Healthcare
  • Statistical Process Control
  • Statistical Process Control Approaches
  • Advanced Statistical Process Control
  • Advanced Statistical Applications in Continuous Quality Improvement
  • Clinical Processes
  • Strategic Quality Improvement Implementation
  • Care Management
  • Legal and Regulatory Issues in Quality Improvement
  • Continuous Quality Improvement in Healthcare

Modules 9-12: Utilising ISO 9000 in Healthcare for Quality Systems, Performance Improvement, Clinical Integration and Accreditation

  • Understanding the Quality Management Systems in Health Care
  • The Quality Manager
  • Customer-Driven Management
  • ISO Family of Standards
  • Establishing a Quality Management System: Aspects
  • ISO and the Healthcare Organisational Culture
  • Integrating Quality Tools and Techniques into an ISO Quality Management System
  • Continuous Quality Improvement in Healthcare
  • Quality Measurement
  • Clinical Integration and Quality Management System
  • ISO 900 as the Foundation for a Performance Improvement System
  • ISO 9001 in A Multi-Specific Clinic
  • ISO 9001 at the State Department
  • ISO 9001 in Healthcare Organisations: Related Experiences
  • Use ISO 9001 Concepts in the Community Setting

Achievements for this centre

Additional information

HRODC Postgraduate Training Institute is registered with the UK Registry of Learning Providers (UKRLP) of the Department for Business, Innovation and Skills (BIS), formerly Department of Innovation, Universities and Skills (DIUS).

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