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Windows 7- Enterprise Desktop Support Technician

simplilearn
Online

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Description

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What you'll learn on the course

Windows

Course programme

Course Preview
  • Microsoft Windows 7 Enterprise Desktop Support Technician (70-685)
    • Module 01 - Welcome
      • 1.1 Introduction
      • 1.2 Course Overview
      • 1.3 Microsoft Certification
      • 1.4 About Windows 7
      • 1.5 Course Prep Recommendations
    • Module 02 - Course Prep Recommendations
      • 2.1 Getting Windows 7
      • 2.2 Installing Windows 7
      • 2.3 Understanding System Images
      • 2.4 Displaying Administrative Tools
    • Module 03 - Desktop Application Issues
      • 3.1 Application Issues Overview
      • 3.2 Installation Permissions
      • 3.3 Licensing Restrictions
      • 3.4 Understanding Digital Signing
      • 3.5 Checking and Repairing Installations
      • 3.6 Problem Steps Recorder
    • Module 04 - Software Failure Resolution
      • 4.1 Checking the Logs
      • 4.2 Using Safe Mode
      • 4.3 Previous Windows Versions
      • 4.4 Recently Added Programs
      • 4.5 Managing Application Compatibility
      • 4.6 Program Compatibility Wizard
    • Module 05 - Solving Networking Issues
      • 5.1 Enterprise Logon Issues
      • 5.2 Logon Context
      • 5.3 Logon Hours
      • 5.4 Using Cached Credentials
      • 5.5 Network Connectivity Basics
      • 5.6 TCP/IP Basics
      • 5.7 IP Address Basics
      • 5.8 Ping
      • 5.9 Using Ping
      • 5.10 Hardware and Cabling Issues
      • 5.11 Proxy Servers
      • 5.12 Proxy Server Settings
      • 5.13 Default Gateway Issues
    • Module 06 - Enterprise Name Resolution
      • 6.1 Name Resolution Overview
      • 6.2 DNS Basics
      • 6.3 DNS Assignment
      • 6.4 The DNS Cache
      • 6.5 Using NSLOOKUP
      • 6.6 DHCP Basics
      • 6.7 DHCP Scopes
    • Module 07 - Resolving Performance Issues
      • 7.1 System and Application Logs
      • 7.2 Analyzing Started Services
      • 7.3 Power Management
      • 7.4 Hard Disk Management
      • 7.5 Locating Bad Sectors
      • 7.6 Defragmenting Disks
      • 7.7 Diagnosing Memory Issues pt. 1
      • 7.8 Diagnosing Memory Issues pt. 2
      • 7.9 Working with Virtual Memory
      • 7.10 Updating the BIOS
      • 7.11 Performance Monitor
      • 7.12 Using Task Manager
    • Module 08 - Supporting Mobile Users
      • 8.1 Wireless Connectivity
      • 8.2 Wireless Configurations
      • 8.3 Wireless Profiles
      • 8.4 Encryption Challenges
      • 8.5 Remote Access Challenges
      • 8.6 VPN Connection Issues
      • 8.7 IPv6 Overview
      • 8.8 IPv6 Address Types
      • 8.9 DirectAccess
    • Module 09 - Security Issues
      • 9.1 Internet Explorer
      • 9.2 Internet Explorer Security
      • 9.3 Adding Trusted Sites
      • 9.4 Protected Mode
      • 9.5 Browser Add-Ons
      • 9.6 Add-On Crash Protection
      • 9.7 Restoring Original Settings
      • 9.8 Windows Defender
      • 9.9 Windows Defender Tour
      • 9.10 UAC and Malicious Software
      • 9.11 EFS Basics
      • 9.12 Managing Encryption Certificates
    • Module 10 - Software Update Issues
      • 10.1 Updating Windows
      • 10.2 Software Update Levels
      • 10.3 Client Updates
      • 10.4 Update Incompatibility
    • Module 11 - Network Printer Issues
      • 11.1 Network Printer Issues Overview
      • 11.2 Printer Issues
      • 11.3 Network Issues
      • 11.4 Server Issues
    • Module 12 - Active Directory Refresher
      • 12.1 Active Directory Basics
      • 12.2 Group Policy Basics
    • Module 13 - Taking the Exam
      • 13.1 Preparing for the Exam
      • 13.2 How to Take the Exam
      • 13.3 If You Fail the Exam
    • Module 14 - Conclusion
      • 14.1 Course Wrap Up
    • Module 15 - Credits
      • 15.1 About the Author

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