Advanced Certificate in Effective Communication (AEC)

Advanced Certificate in Effective Communication (AEC) is four weeks that is one-month certificate program. This course is pertinent for those candidates who are at a transitional level in communiqué skill at the commencement. It plans to generate commerce ready specialized workforce at entrance level gifted with acquaintance, dexterities in addition to attitudes necessary for communiqué jobs in the BUSINESS PROCESS OUTSOURCING Industry. The program comprises of the following common modules.

Effective Communication (Advanced Level) - Effective Communication component provides broad communiqué means that BPO legislative body requires to achieve something in the job. This course has been prearranged in addition to intended in discussion with leaders in the industry to make out the detailed capabilities that matter, based on their real-world know-how and necessities. The program takes students in the course of the training stage-by-stage in addition to develops the spoken capabilities as well as customer service skills they necessitate to perform well in Voice Process in a BPO. Advanced Certificate in Effective Communication is awarded on flourishing conclusion of the Advanced Level.

Advanced Level

Stage Two: Structured conversation
Stage Three: Customer service conversation
Stage Four: Sales in addition to collections discussion

At each stage, you master precise spoken, grammar, expressions, articulation, in addition to confidence skills