Advanced Services - Cisco IPCC Enterprise Advanced Scripting
Course
In Bangalore
Description
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Type
Course
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Location
Bangalore
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Duration
1 Day
Develop a technique for determining the business rules that dictate the delivery of calls within a call center. Convert business rules into a call-flow design based on the requirements. Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop. Recognize how scripting can affect historical reporting and identify script failure and learn troubleshooting techniques. Test the scripting logic to verify that it meets the business requirements
Facilities
Location
Start date
Start date
Reviews
Course programme
The programme is for those candidates who are in the field of call center & other technicians. The programme is mainly for the professionals who are in the duty of distributing and backing of Cisco IPCC Enterprise/ICM and applying end-to-end call-flow patterns.
Eligibility
familiar with Cisco Call Center Technology and
knowledge of Integrated Call Management or IPCC
The main target of this programme is as follows
Developing a technology to determine business regulations which prescribe the bringing of calls within a call center
Changing business principles in a call-flow design as required
Developing scripts for IVR treatment, collection of digits, performance of database lookups, & facilitating screen pops at the desktop
Syllabus of the programme Advanced Services - Cisco IPCC Enterprise Advanced Scripting (IPCAS) is as follows
Usual Script Nodes
Programming Scripts
Modern Characteristics
Database Route
Troubleshoot
Business Laws and Regulations etc
In addition to this, the programme Advanced Services - Cisco IPCC Enterprise Advanced Scripting (IPCAS) has well equipped lab facility
Advanced Services - Cisco IPCC Enterprise Advanced Scripting