Airport Customer Service
Course
In Chandigarh
Description
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Type
Course
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Location
Chandigarh
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Duration
6 Months
Facilities
Location
Start date
Start date
Reviews
Course programme
Learn about key customer service skills and become a better airport service provider. This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.
Course Contents:
The Airport Environment Airport Customer Types, Needs and Behaviours Cross-cultural Awareness Airport Customer Service Features Characteristics of Airport Shops Professional Salesmanship Handling Complaints and Returns Customer Service Measurements Loss Prevention Trends in Customer ServiceAirport Customer Service