Course

In Chandigarh

Price on request

Description

  • Type

    Course

  • Location

    Chandigarh

  • Duration

    6 Months

Facilities

Location

Start date

Chandigarh (Chandīgarh)
See map
SCO 93, Sector 44 c, Chandigarh, 160047

Start date

On request

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Course programme

Learn about key customer service skills and become a better airport service provider. This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.

Course Contents:

The Airport Environment Airport Customer Types, Needs and Behaviours Cross-cultural Awareness Airport Customer Service Features Characteristics of Airport Shops Professional Salesmanship Handling Complaints and Returns Customer Service Measurements Loss Prevention Trends in Customer Service

Airport Customer Service

Price on request