Airport Ground Handling and Travel Tourism Management
Diploma
In Mumbai
Description
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Type
Diploma
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Location
Mumbai
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Class hours
2h
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Duration
6 Months
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Start date
Different dates available
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Internship
Yes
This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:
Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc
Facilities
Location
Start date
Start date
About this course
Airport Ground Handling:
Introduction to Airports
Types, Operations, Services & Features
Airline Terminologies & Definitions
Organizations
Various Personnel/ Agencies Working at the airport
Ground Staff Responsibilities & their functions
Check-In Procedures, Arrivals & Departures.
Disrupted & Delayed Flights
Pre & Post Flight Procedures
Handling Incoming Flights
Mishandled Baggage
Handling Special Passengers
Handling Dangerous Goods & Special Cargo
Ground Handling of Flight & Associated Dangers
Aviation Security
Ticketing (Computerized Reservation Systems)
Airport Ground Handling
English Speaking & Voice and accent Training
Personality Development
Grooming
Interview Skills & Group Discussion
Age
18 yrs to 28 yrs
Good Communication Skills
Eligibility
HSC Passed or Graduate
This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:
Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc
Personalized Counselling Aptitude Test
Reviews
Subjects
- Aviation Training
- Customer Service
- Personal Development
Teachers and trainers (1)
Nisha Deshmukh
Aviation Trainer
Course programme
- Airport Ground Handling:
- Introduction to Airports
- Types, Operations, Services & Features
- Airline Terminologies & Definitions
- Organizations
- Various Personnel/ Agencies Working at the airport
- Ground Staff Responsibilities & their functions
- Check-In Procedures, Arrivals & Departures.
- Disrupted & Delayed Flights
- Pre & Post Flight Procedures
- Handling Incoming Flights
- Mishandled Baggage
- Handling Special Passengers
- Handling Dangerous Goods & Special Cargo
- Ground Handling of Flight & Associated Dangers
- Aviation Security
- Ticketing (Computerized Reservation Systems)
- Airport Ground Handling
- English Speaking & Voice and accent Training
- Personality Development
- Grooming
- Interview Skills & Group Discussion
- Orientation Program at Mumbai International Airport (MIAL)
- Internship at the Mumbai International Airport (MIAL)*
Airport Ground Handling and Travel Tourism Management