Call Centre Training

Our Call Center Training Program focuses on a extensive arrangement of skills necessary to function effectively in the current Indian surroundings of prosperous Call Center companies in addition to IT Enabled Services.

With the intensification of the BPO (loosely referred to Call Centre) sector in India, there has been a precipitous rise in the demands for training at the establishment in addition to decision-making levels. By doing this training module you will grasp proficiently apt understanding on skills required, such as Language Training, Accent Neutralization, Customer Service in addition to Cultural Orientation The reason being these are of a exceedingly dedicated nature in addition to necessitate knowledgeable professionals to make possible these sessions. It is tremendously significant to always get accustomed to the language knowledge of the process you are working in depending on the shifts.

In this module you will be working on

Skills required to be a successful DSA
Product Knowledge while selling to the prospects
Presentation skills
Customer servicing essentials
Outbound / Inbound Calls
Difference in Empathy and sympathy
Neutralising regional sounds
Speaking effectively - voice modulation and stress
Listening skills