Certificate Course in Salon Management

Certificate Course in Salon Management

This is the most important aspect of running a fabulous and profitable salon. Enrich has been the pioneer in inculcating the importance of salon managers. We had started the trend and now it's a phenomenon that has caught on. A salon manger has a glamourous posts but it requires a lot of training and hard work to ensure smooth functioning of a salon. The earning potential is terrific with salon managers earning anything from Rs.20,000/ to Rs.75,000/- per month.

Enrich is the only salon chain to offer a certified course in salon management. It also guarantees the top students of each batch a position at one of its numerous branches.
Curriculum:

Personnel Management Skill - is the most important aspect in running a salon.
Managing the stylists and therapist to have the salon working at maximum capacity.
Salon Administration which is considered a negligible task is actually the backbone of all systems and processes which come together in the smooth functioning of a salon

Client care - Clients are the reason we are in business so handling them making them aware of services and offers. Giving them the right information about services and products, all these elements enhance a salons performance.A loyal client is the most important factor in growth

Effective Communication : Answering the phone - Proper Greeting
How to use your headset, Putting client on hold, Taking effective messages, Telephone skills

APPOINTMENT PROCEDURE : Requires extensive knowledge of Hair and Skin services and products.
Booking stylist appointments, Taking Appointment for walk-in clients, Consultation for Chemical appointments, Canceling appointments, Handling the desk.

CHECKING OUT CLIENTS after services : Method of payments, cash, Credit cards, Gift Vouchers
Inventory Management: Making sure a daily stock check is done and all out of stock products are replenished

Salon Etiquette and Grooming : As we are in the beauty business we have to make sure the managers look neat and presentable at all time as they are the first interface to the client either through the phone or at the time they visit the salon.

Working with Management: Following the Systems and Operations manual, help in evaluation of salon staff, Achieve sales targets set by management, daily input to the management on client feedback.

The course is a mix of in depth Classroom Training with a lot of case studies and training in salon.

Students will get a chance to see and handle live salon action under supervision of our senior managers.