Certificate Program in BPO Services Management

Call centers are moderately a new overture to the globe of career options in India. Call centers continue living in all sectors of business in varied formats like for example banking, manufacturing, market study, pharmaceuticals, order counter, customer service, and food service, in addition to airline as well as hotel reservations. The extensive vicinity of services offered by the call centers makes it a money-spinning career with a assortment of opportunities. Oyster Learning partners with instructive institutes to provide official recognition in Business Process Outsourcing Services Management along with a breathtaking opportunity to labor with foremost conjugal call centers as a call center manager or as a customer care executive. All the individuals having graduate as a qualification can enrll for this certificate programme.The time-span of program ranges between 120 hours to 240 hours. Our curriculum provides the students with an opportunity to examine the industry setting in front of them. It helps them to get clear-cut as well as procure practical skills. We have the facility to position guest lectures in the company of Industry Experts on a standard beginning which aid the students get insights into the applicable industry. This helps in the objective of sufficing needs of student industry interface as well as airing of doubts and simultaneously redressal of it. Our program emphasizes on a realistic learning advance. Another bright aspect associated with the course that Oyster learning offers two months of industrial training in various industries as per the subject for students to undertake and accordingly come up with project reports for thr same. We use methods that fit into place students with commerce experts through role plays, case studies in addition to group exercises, which make our programs challenging yet learner friendly at the same time. Our training programs include classroom training (CRT) with realistic learning tools such as auditory clips, illustration scenes in addition to stories to help increase student learning. We carry out normal online assessments as well monthly vivas.