Certificate in Travel Agency Operations

This Programme is offered in collaboration with CII and KUONI. The program will enable students to develop the understanding of effective customer services skills and human resources needs in the travel industry.
Objectives:
-To enable students to basic information as to how Travel Agency functions.
-To equip students basic skills required for a travel agency. ·To equip students to perform effective customer services After completing the program the student will get an opportunity to work as Travel Consultant in the Travel Agency System. In addition they will also be able to work in Travel BPOs, Hotels and Tour Operating Companies. The following chart gives an overview of the programme structure and credit weightage:

Nature of Course:

Fundamentals of Travel Agency:

Theoretical/Practical and Apprenticeship

Skills in Handling Travel Agency

Theoretical/Practical and Apprenticeship

Itinerary Planning

Theoretical/Practical and Apprenticeship

Life Skills

Theoretical/Practical