Certified OD Developer (CODD)

Module 1

Organizational Leadership & culture development-models & techniques

• Understanding leadership pipeline model for leadership development
• Succession planning
• Organizational culture & its importance
• Schein’s organizational culture model / Study of Hofstede model for assessing culture
• Integration of Leadership & culture
• Overview of corporate governance & best practices
• Organization communication process management

Module 2

Organizational process improvement

Business process & need for process improvement

• Porter value chain
• Process consistency using ISO model
• Process improvement using Business Process Improvement (BPR)
• Key characteristics of BPR & success stories
• Process optimization using six sigma models

Module 3

Customer Focus

• What is Customer focus?
• Key Customer Focus Model – Kano Model
• Application of Kano Model
• Voice of customer (VOC) & its importance
• Techniques to capture customer needs
• VOC Matrix
• Organizing customer needs through affinity diagram and other methods
• Understanding customer expectations
• Key drivers of customer satisfaction
• How to measure customer satisfaction?
• Customer engagement
• Different stages of engagement
• Managing Customer Satisfaction
• Customer satisfaction & its importance
• Customer Life cycle

Module 4

Knowledge Management

• Knowledge managements-benefits & importance
• Various aspects involved with KM
• Knowledge cycle
• Knowledge management strategies
• Selecting a KM strategy
• Knowledge management leadership

Module 5

Managing Organizational Change

• Change management
• Why manage change?
• Types of change
• Change management process
• Planned change
• Lewin change model
• Action research model
• Change management iceberg model
• Satir change model
• Starting OD interventions coping with change