Cisco IP Contact Center Enterprise
Course
In Bangalore
Description
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Type
Course
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Location
Bangalore
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Duration
1 Day
Facilities
Location
Start date
Start date
Reviews
Course programme
This course is meant for
* Channel Associates
* Clients
* Staffs
Requirements
* Attending and completing the ICM Product Training
* Attending and completing the Cisco Internet Protocol Telephony Part-1
* Operational Skills of Windows 2003 Server and Windows-XP
* Fundamental skills in SQLServer 2000
* Suggested Attending and completing of CRSD
This course aims at:
On the completion of this course student will be capable of:
* Give explanation of the IPCC solution concept, components, and interaction of components
* Understand new functions in IPCC 7.0
* Understand IPCC employment models and their issues
* Deciding the IPCC queuing and routing client option
* Designing a System IPCC lab and production
* Configure, check, and preserve IPCC components
* Designing IPCC call flows
* Maintain the IPCC solution set
Syllabus:
This course is required for person who will employ, install and support the Cisco IPCC Product but have attended teaching on the ICM Product
Cisco IP Contact Center Enterprise