CMMI - SVC Training

The service industry serves as an important factor to drive the economic growth throughout the world. Supervision on how to develop & improve grown-up service practices is a major provider to the performance, satisfaction to the customer and profitability of the economic community. This special course introduces spectators to new PAs in CMMI -Services.

Aim of this course is to:
- Major aim of this programme is to make acquainted people with the added extras in the CMMI - Services model.
- Comprehend how CMMI-SVC v1.2 can help a service firm

Course syllabus:
1 What is the need of CMMI services
2 Structures of CMMI Services
3 Capacity & Availability Management
4 Continuity of the Service
5 Service-System Developments
6 Service-System Transitions
7 Delivery of the Service
8 Incident Resolutions & Preventions
9 Strategic Service Administartion
10 Benefits of CMMI - Services
11 Summaries, Conclusions and QA

Method of this course
- How to lead faculty presentation & facilitation
- Participant let brain storming
- Case studies & exercises
- Interactive & careful QA
- Discuss as how to satisfy needsof the students in their work atmosphere
- Sharing best practices of industry

Enhancement of Competency
- Improved CMMI model understanding
- Improved Competency to apply the CMMI model framework in various kind of organizations