Course in Call Center - LanguEdge I
Course
In Chennai
Description
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Type
Course
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Location
Chennai
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Class hours
60h
Facilities
Location
Start date
Start date
Reviews
Course programme
This course is meant for:
Best for those who have training in Eng. & can communicate in modest Eng.
Aim of this course
Enhance vocabulary & improving on the fluency standard in Eng. with training to generally used phrase.
Programme
First Part
Working Environment and Functioning, Introduction to Call Center, Communications Skill, Customer Relationship Management , Motivation, Telephone Etiquettes
Customer Services Over Telephone, Telemarketing, Handling Different Callers
Second Part
Neutralization American Accent, Neutralization of English, Intonation
Inflection, Syllabification , Phonemic, American Intonation Patterns
Gender
Third Part
Group Discussion
Presentations Skill
Interviews Technique
Listening Activity
Time Management
Stress Management
Mother Tongue Influence
Course in Call Center - LanguEdge I