Course in Valuable Induction in Service Arena (VISA)

Valuable Induction in Service Arena is a 24 days (closing to 3.5 weeks) program offered by NIIT Uniqua. This product makes available Customer Service training, which is widespread for all with a supplementary sales as well as collections training. All these activities is dependent on which procedure in addition to line of trade the trainees will be associated with in the Business Process Outsourcing Industry. This module is broken into two segments one being module associated with customer service and the other module is related to Sales as well as Collection service. We have described both the modules below

Customer Service Module: The objective, intention as well as intent of the module is to viaduct the breach stuck between candidate and his ability to comprehend. The course lays massive focus on the candidate's acquaintance in addition to skill level plus the necessities of the BPO industry.

Sales & Collection Module: The purpose of this module is to extend & train applicant to carry out sales & assortment processes. This module will improve the candidate's ability to carry out outbound calls as well.

The two modules includes

* Customer Service essentials
* Call Opening and Closing
* Hold Mute shift
* Active Listening
* Paraphrasing & inquiring
* Typing tutor
* Apologizing in addition to Proposing Solutions
* Building relationship
* Listening in addition to Comprehension
* Summarizing along with Answering Questions
* Giving as well as taking Instructions
* Conciliation
* Collections