Diploma Course in Communication Skills in English

Guru Nanak Dev University
In Amritsar

Price on request
You can also call the Study Centre
18322... More

Important information

Typology Diploma
Location Amritsar
  • Diploma
  • Amritsar


Where and when

Starts Location
On request
Amritsar, Punjab, Punjab, India
See map
Starts On request
Amritsar, Punjab, Punjab, India
See map

Course programme

The Guru Nanak Dev University's Faculty of Languages offers Diploma Course in Communication Skills in English to its students. The course structure for it is as follows:

1. Nature and Scope of Communication:
• Functions of Communication
• Communication Basics
• Communication Networks
• Informal Communication: Beyond the Organizational Hierarchy
• Tips for Effective Internal Communication
• Miscommunication
• Effectiveness in Managerial Communication
• Strategies for Improving Organizational Communication
• Case Studies

2. Business Communication Aids:
• Elements of Effective English
• Effective Paragraphs
• The Power of Reading
• Punctuation and Capitalization
• Referencing Styles
• E-mail Etiquette
• Business Terms

3. Business Writing:
• Written Business Communication
• Case Study

4. Business Correspondence:
• The Seven C’s of Business Letter Writing
• Effective Business Correspondence: Basic Principles
• Common Components of Business Letters
• Strategies for Writing the Body of a Letter
• Kinds of Business Letters
• Writing Effective Memos
• Case Study

5. Business Reports and Proposals:
• What is a Report?
• Purpose of Business Reports
• Steps in Writing a Routine Business Report
• Parts of a Report
• Corporate Report
• Business Proposals
• Format of Proposals
• Proposal Layout and Design
• Five Key Elements of Winning Business Proposals
• Case Studies

6. Meetings and Conferences:
• Planning a Meeting
• Meeting Process
• How to Lead Effective Meetings
• Strategic Issues Related to Effective Meetings
• Evaluating Meetings
• Minutes
• Planning a Conference
• Effective Meetings via Video Conferencing
• Web Conferencing
• Case Study

7. Effective Listening:
• What does ‘Listening’ Mean?
• Why are Managers Inherently Poor Listeners?
• Poor Listening Habits
• Types of Listening
• Effective and Ineffective Listening Skills
• Strategies for Effective Listening
• Payoffs to Effective Listening
• Barriers to Effective Listening
• Active and Passive Listening
• Leadership and the Role of Listening in Leadership Styles
• Case Studies

8. Business Presentations and Public Speaking:
• Business Presentation and Speeches
• Introduction to a Presentation
• Main Body
• Conclusion
• Controlling Nervousness and Stage Fright
• Business Presentations: Sample Outlines
• Effective Sales Presentations
• Case Study

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