Diploma in Front Office Services(Part Time)

Diploma

In Ahmedabad, Mumbai, Gondiya and 14 other venues

Price on request

Description

  • Duration

    4 Months

Facilities

Location

Start date

Ahmedabad (Gujarāt)
See map
4th Floor, Above Manan Maruti Showroom, Near Vijay Cross Roads, Navrangpura, , 380009

Start date

On request
Bhilai (Chhattīsgarh)
See map
143, New Civic Center, Bhilai

Start date

On request
Chhindwara (Madhya Pradesh)
See map
Mohbey Market, 1st Floor, 480001

Start date

On request
Dehradun (Uttarākhand)
See map
79, Arhat Bazar, Saharanpur Road, Dehradun

Start date

On request
Gondiya (Mahārāshtra)
See map
Circus Ground, Shree Ram Square, Shankar Nagar, Ghat Road, 441601

Start date

On request
Imphal (Manipur)
See map
South Babupara, Near DC's Office, Imphal West, 795001

Start date

On request
Jabalpur (Madhya Pradesh)
See map
3rd Floor, Bhasin Arcade, Opp. BTV, Katanga Crossing, Gorakhpur, 482001

Start date

On request
Jaipur (Rājasthān)
See map
Kalyan Colony, 1st Floor, Opp. Gaurav Tower, Above MOCHA, Malviya Nagar, 302018

Start date

On request
Kolhapur (Mahārāshtra)
See map
155/5, Bazarpeth, A/p. Kankavli

Start date

On request
Mathura (Uttar Pradesh)
See map
56, Mayur Vihar, Near Ragunath Nursing Home, Dholi Pyau Road, Mathura, 281001

Start date

On request
Mumbai (Mahārāshtra)
See map
Unit No. 6, Paradigm - B Wing, Mindspace, Link Road, Malad (W), 400064

Start date

On request
Nagpur (Mahārāshtra)
See map
Plot No.: 11, Next to ICFAI College, Hilltop, Ramnagar, 440033.

Start date

On request
Nashik (Mahārāshtra)
See map
Renukadevee Mahila Seva Samitee's Aviation Academy Plot No.13, Laxmi Nagar, Near Maleria Stop, College Road, 422005

Start date

On request
New Delhi (Delhi)
See map
A1/28, 3rd Floor, Main Najafgarh Road, Janakpuri, 110058

Start date

On request
Pune (Mahārāshtra)
See map
601, Yash Towers, Opp. DAV Public School, D. P. Road, Aundh, 411007

Start date

On request
Rajkot (Gujarāt)
See map
Smt.R.V.Patel (Gardi) Institute of Aviation, Gardi Vidyapith, Kalawad Road, Anandpar,

Start date

On request
Vadodara (Gujarāt)
See map
3rd Floor, Indraprasth Avenue, Next to Urjita Hospital, VIP Road, Karelibaug,, 390018

Start date

On request
See all (17)

About this course

- Age between 18 years and above

- Education: 10+2 / Undergraduates

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

The basic business of a hotel is to sell rooms. The Front Office is the department which is responsible for the thorough systematic methods of reservation, registration and assigning of rooms. The Front Office is the first and last point of contact with every guest and thus it plays a vital role in image building.

The course teaches you the role and responsibility of each component of the Front Office of a hotel. The course commences with the role of travel agent and airlines in the hotel industry and the functions of a front office. The course then goes on to discuss the various functional areas of front office-Information, Reception, Reservation, Telephones and Lobby. It also covers the various job positions-front office assistant, front office cashier, night auditor and lobby staff.

COURSE CONTENTS:

o Introduction to the Hospitality Industry
o Hotels & their categories
o Organization of a Hotel
o Differentiation of Guests
o Types of Guest Rooms
o Introduction to the Front Office
o Layout of the Front Office Department
o Organization & Basic Functions of the Front Office
o Skills of Front Office Personnel
o Types of Rooms, Rates & Plan
o Meal Menus related to Plans
o Reservation Terminology
o Sources of Reservations
o Modes & Types of Reservations
o The Reservation Chart
o Manual System of Reservation
o Revision & cancellations
o Automated Systems
o Role of the Reception
o Front Desk Counter
o Arrival & Departure Register
o Modes of Payment
o Night Shift Reception Procedures
o Lobby Desk
o Bell Desk
o Concierge Services
o Guest Relations
o General Procedures
o Telephone Exchange
o Organization of the Telecommunications Department
o Competencies of the Telephone Operator
o General Duties of a Telephone Operator
o Handling Telephone Equipment
o Information Board

Additional information

Work placements: Provides 2 months Internships

Diploma in Front Office Services(Part Time)

Price on request