Diploma in Front Office Services(Part Time)
Diploma
In Ahmedabad, Mumbai, Gondiya and 14 other venues
Description
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Type
Diploma
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Location
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Duration
4 Months
Facilities
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About this course
- Age between 18 years and above
- Education: 10+2 / Undergraduates
Reviews
Course programme
The course teaches you the role and responsibility of each component of the Front Office of a hotel. The course commences with the role of travel agent and airlines in the hotel industry and the functions of a front office. The course then goes on to discuss the various functional areas of front office-Information, Reception, Reservation, Telephones and Lobby. It also covers the various job positions-front office assistant, front office cashier, night auditor and lobby staff.
COURSE CONTENTS:
o Introduction to the Hospitality Industry
o Hotels & their categories
o Organization of a Hotel
o Differentiation of Guests
o Types of Guest Rooms
o Introduction to the Front Office
o Layout of the Front Office Department
o Organization & Basic Functions of the Front Office
o Skills of Front Office Personnel
o Types of Rooms, Rates & Plan
o Meal Menus related to Plans
o Reservation Terminology
o Sources of Reservations
o Modes & Types of Reservations
o The Reservation Chart
o Manual System of Reservation
o Revision & cancellations
o Automated Systems
o Role of the Reception
o Front Desk Counter
o Arrival & Departure Register
o Modes of Payment
o Night Shift Reception Procedures
o Lobby Desk
o Bell Desk
o Concierge Services
o Guest Relations
o General Procedures
o Telephone Exchange
o Organization of the Telecommunications Department
o Competencies of the Telephone Operator
o General Duties of a Telephone Operator
o Handling Telephone Equipment
o Information Board
Additional information
Diploma in Front Office Services(Part Time)