Diploma in Reception Operations & Services (Front Office)

This course consists of theoretical and structured practical front office operations. On completion of theoretical classes , all students sit for a final exam set by internationally recognised City & Guilds London Institute - UK

Course Content
This course prepares you for front of the house operations and goes into detail and covers Security Practices, Customer Care, Personal presentation, Safe practices, Fire Prevention, General Reception procedures, General Front office procedures, Advance reservation procedures, Guest accounting procedures, Selling & marketing techniques.

Personal Communication
It is very important that a candidate has effective interpersonal and managerial communication skills in hospitality organizations. This course also helps in improving communication skills and also life skills.