Dynamics of Organisational Change Management (Organisational Change SWOT Big Bang Approach Incremental Approach Change Strategies Latent Resistance Manifest Resistance Change Leadership Speed of Change Change Acceleration Change Tolerance Individual Stress Level Stakeholders Funding Agent Change Institutionalization)

Course Contents Concepts and Issues:

1. Change and Its Inevitability

2. Anticipating The Need For Change

3. Resistance To Change - Latent & Manifest

4. Change Management And Human Resources Implications

5. Internal and External Environmental Analysis—SWOT

6. Internal Environmental Analysis—SW

7. External Environmental Analysis—OT

8. Pertinent Factors Associated With Change Implementation

9. Approaches To Change: Their Merits & Demerits

10. The Big Bang Approach

11. The Incremental Approach

12. Strategies For Effecting Change

13. Influence Change Strategies: When They Should Be Used Or Avoided

14. Control Change Strategies: When They Should Be Used Or Avoided

15. Communicating Organisational Change (organizational change)

16. Communication Media: Mass or Personalised Communication?

17. Mode and Channels of Communication

18. Getting The Message Right

19. Timing of Communication

20. Who Should Communicate What, When?

21. Use of Groups In Change Process

22. Managing latent and manifest resistance to change

23. Effective, overall, change leadership

24. Leading change implementation

25. Selecting the Appropriate Change Agent – Internal or External

26. Speed of Change

27. Change Acceleration: Averting Organisational (organizational) and Individual casualties

28. Change Tolerance and Individual Stress Levels

29. Managing the External Environment: Improving Perception and Instilling Confidence

30. Stakeholders, generally

31. Shareholders and Funding Agents

32. Customers and Clients

33. Potential Customers and Clients

34. Change Institutionalisation: Returning To Normality

The objectives of the course:

By the conclusion of the specific learning & development activities, delegates will be able to:

1. Demonstrate their awareness of the inevitability of organisational change

2. Demonstrate the need for a proactive stance in relation to Organisational change

3. Demonstrate their ability to conduct an Internal environmental analysis—SW

4. Exhibit their ability to conduct an external environmental analysis—OT

5. Synthesize the relationship between Internal and external environmental analyses—SWOT

6. Determine the factors, which contribute to workers’ resistance to change

7. Suggest the efforts, which an organisation might employ to reduce workers’ resistance to change

8. Demonstrate their awareness of change management and human resource implications

9. Distinguish between change strategies and approaches to change

10. Illustrate the advantages and disadvantages of each strategy

11. Manage latent and manifest resistance to change

12. Determine the situations when a particular approach might be appropriate

13. Determine the most effective ways of communicating change decisions to workers

14. Illustrate the advantages and drawbacks of group involvement in decisions related to change

15. Design measures, which will ensure change institutionalisation

16. Demonstrate leadership in the implementation of change, whilst avoiding whilst avoiding Human and Organisational Casualties