Exceeding Guest Expectations Online Course
Course
Online
*Indicative price
Original amount in GBP:
£ 20 £ 199
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Duration
2 Weeks
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Start date
Different dates available
This superb online training course on Exceeding Guest Expectations is ideal for anyone who would like to learn how to provide exceptional customer service and impress their guests.
Completing this online course will help you to continue your professional development and career progression from the comfort of your own home.
Facilities
Location
Start date
Start date
About this course
You will become more knowledgeable and gain an invaluable understanding of guest needs and learn how to make a guest feel special by going above and beyond of what is expected.
Not only will you learn to anticipate your guests’ needs you will recognize how to offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand out as an exceptional team member.
This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to enhance their customer service skills.
A passion for the Hospitality industry.
Certification of Completion
Reception Academy's students are trained in accordance with 5-star brand standards of international hotels. Through tailored courses, we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 500 Hotels, we maintain a 95% employment success rate for our graduates. As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.
To enrol, book online:
- Visit www.receptionacademy.com
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.
Reception Academy is the leading training school for short term vocational Hotel Training. The hotels we work with are well known and much respected in the industry. Through our connections with Hotels, we have taken great effort to learn their specific requirements and what qualities they look for when hiring hotel staff. Our unique concept provides a platform which connects fully trained students with hotels looking to recruit staff. Our successful high record of converting our inexperienced students into employed Hotel Receptionists, speaks volumes as to why people chose us. Feel free to watch our videos on the Reception Academy YouTube channel, which include testimonials from recruiters of major brands as well as previous students talking about the quality of our training.
Reviews
Subjects
- Professional language skills
- Hospitality Terminology
- UK 5 star Hotel essential language skills
- Customer Service
- Professional Communication
- Effective Communication
- Customer Care
- English
- Hospitality
- Hospitality Industry
- Communication
Teachers and trainers (1)
TBC TBC
TBC
Course programme
This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary.
Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.
All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.
All online courses are available instantly once purchased.
Topics covered:- What is exceeding expectations
- What guests expect
- Why you must stand out
- How the Guest benefits
- How exceeding expectations benefits you
Additional information
Exceeding Guest Expectations Online Course
*Indicative price
Original amount in GBP:
£ 20 £ 199