IATA/UFTAA Foundation Course

The Foundation Course is your stepping stone into the exciting worlds of Travel and Tourism and will give you an understanding of the rigours of the travel professional's role in this industry.

On completion, you will be awarded the IATA/UFTAA International Travel and Tourism Foundation Course Diploma.

Spread over 12 modules, you will learn about:

The modern business environment in travel.
- The importance of Geography in travel planning.
- Travel formalities and modalities.
- Land transport - rail, car & campers and hotels.
- Water transport - ferries.
- The essentials of air transport.
- Tour packages.
- Customer service.
- The role of technology.
- Air Fares and ticketing.
- Computer Reservations System.

This will enable you to:
- Make appropriate travel arrangements and reservations.
- Calculate appropriate air fares.
- Complete international travel documents in accordance with applicable IATA rules and procedures.
- Answer customer queries, sell travel and tourism products and make the appropriate bookings for customers.
- Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is remarkable.
- Understand the role of Information Technology with emphasis on the Global Distribution system and the Internet.