ITIL® Intermediate (SD) Service Design Certification: Self Paced Online Learning

Syllabuss Educorp (P) Ltd.

Rs 13,600
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Important information

Typology Certificate
Methodology Online
Duration 3 Months
Start Different dates available
Online campus Yes
Delivery of study materials Yes
Support service Yes
Virtual classes Yes
  • Certificate
  • Online
  • Duration:
    3 Months
  • Start:
    Different dates available
  • Online campus
  • Delivery of study materials
  • Support service
  • Virtual classes

The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.

The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization.


Where and when

Starts Location
Different dates available
Starts Different dates available

Frequent Asked Questions

· What are the objectives of this course?

ITIL® Intermediate SD training will enabe you able to: 1. Understand the purpose, principles and processes in service design. 2. Identify technology-related activities and considerations in service design. 3. Identify how to organize, implement and improve service design. 4. Identify challenges, critical success factors and risks.

· Who is it intended for?

1. IT Managers/Support teams 2. System Administrators/Analysts 3. Operations Managers 4. Database Administrators 5. Service Delivery Professionals 6. Quality Analysts 7. Application Management team/Development team 8. Process Owners/Practitioners

· Requirements

Pre Requisites: There is no eligibility criteria for ITIL® Intermediate SD exam.

· Qualification

Pre Requisites: There is no eligibility criteria for ITIL® Intermediate SD exam.

· What marks this course apart?

Currently in its third version, ITIL®is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL®enables organizations to: 1. Increase productivity 2. Optimize costs 3. Improve customer experience 4. Find a common language for service management 5. Gain a competitive edge 6. Build customer trust in the organization ITIL®qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL®training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL® has increased sharply in recent years and an ITIL®certification is fast becoming an entry requirement for a majority of IT-based roles.

· What happens after requesting information?

1. The request then gets processed in our system & is assigned to our subject matter expert for the program/course for which candidate has enquired. 2. Syllabuss takes no time to revert to our client queries & advice the candidate to be ready with their queries/questions which shall be discussed with our counsellor.

· Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

· What will I get along with this training?

You will have online access to e-learning, E-Books and practice tests along with the training.

What you'll learn on the course

Services Operations
Services Management
Service transition

Teachers and trainers (1)

Sanchit Jain
Sanchit Jain

Course programme

Learning Unit 00 - Introductory lesson

Learning Unit 01 - Introduction to Service Design

Learning Unit 02 - Service Design Principles

Learning Unit 03 - Service Design Processes

Learning Unit 04 - Service Design Technology related activities

Learning Unit 05 - Organizing for Service Design

Learning Unit 06 - Technology Considerations

Learning Unit 07 - Implementation and Improvement of Service Design

Learning Unit 08 - Challenges, Critical Success factors and Risks

Learning Unit 09 - Summary and Directed studies

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