ITIL Operation Support and Analysis Capability course

The program immerse learner in the practical aspect of the ITIL v3 Services Lifecycles & process associate with the Operationally Supports & examination of service & services deliveries. The major focuses of this program are on the operational level process activity & supporting technique & approach to execute this process in practical, hands on learns environment. This program is intended to allow the holder of the certificate to apply the practice in resolutions & supports of the Services Management Lifecycle. This program is planned using an attractive scenario base approached to knowledge the core discipline of the ITIL best practices & position the students to effectively complete the associated exams.

The Operational Supports & Analysis ability of the program will be of interested to:

* Individual who have their ITIL v3 Foundations Certificates who wants to purse the intermediated & advanced levels ITIL certification.
* Individual & operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management

* IT professionals involved in IT Service Management implementation and improvement programs.
* IT professional involved in IT Service Management implementation & improvement program.
* Usual roles include IT professional, IT or business manager & IT business process owner, IT practitioner.

Upon completion of this course and examination, the learner will gain competencies in:

* Understands Services Management as a Practices & how the process within Services Offering & Agreements support the Service Lifecycles
* Knowing the significant role of Services Offering & Agreement in services provisions & understands of how the in scopes processes interact with other Service Lifecycle processes
* The actions, method and function used in each of the Planning Protections & Optimizations process
* The activity, method & function used in each of the Services Offering & Agreement process
* The applications of Services Offering and Agreement process, activity & function to achieved operational excellences
* How to measures Services Offering Agreement performances
* The significance of IT Securities and how it support Services Offering and Agreement
* Understands technologies and execution prerequisite in supports of Services Offerings and Agreement
* The challenge, critical success factor & risk relates with Services Offers and Agreementfor the certification.