ITIL® Service Operation Training Course with Exam

The Knowledge Academy
Special Emagister price

Rs 39,579 Rs 30,764
VAT incl.
*Guide price
Original amount in GBP:
£ 449  £ 349

Important information

Typology Course
Level Intermediate
Methodology Online
Class hours 13h
Duration 90 Days
Start Different dates available
  • Course
  • Intermediate
  • Online
  • 13h
  • Duration:
    90 Days
  • Start:
    Different dates available

The Knowledge Academy’s ITIL Online training course will prepare delegates for the Service Operation exam, which is included in this course. The ITIL Online Service Operation Training Course will build on previous knowledge from the ITIL Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the principles and operational activities, which can assist in the management of IT product and service performance. By choosing The Knowledge Academy's online ITIL® Service Operation training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.

Important information
Is this course for me?

ITIL Online Service Operation Training Course with Exam is intended for those looking to learn about the Service Operation area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers

Price for Emagister users: Limited Time Offer

Requirements: It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.


Where and when

Starts Location
Different dates available
Starts Different dates available

What you'll learn on the course

Operations Management
Decision Making
Conflict Resolution
Problem Solving
Systems Administration
Communication Skills
IT Security
Service Operations
Service Management
IT Service Management
Service Strategy
IT Infrastructure Library
Communication Skills

Course programme

The ITIL Service Operation Online Training Course covers the following topics:

  • Introduction to Service Operation
    • The processes and service lifecycle phases
    • Main aspects of Service Operation
    • Core concepts of Service Operation
  • Principles of Service Operation
    • How service operation is organised
    • The definition of “operational health”
    • The creation, components and implementation of a complete communication strategy.
  • Service Operation Processes
    • The use of the five key processes
    • The interaction of the five key processes
    • The value to the business that each of the Service Operation processes contribute
  • Technology Consideration
    • What technology supports Service Operation, how these can be used and where
    • The technology required to support the Service Operations processes.
  • Risks, Challenges and Critical Success Factors
    • The challenges and risks related to Service Operation
    • The details behind how challenges can be addressed
    • The Critical Success Factors (CSFs) related to Service Operation
    • Detailed models for measuring and monitoring Service Operation CSFs