ITIL v3 Foundation Course

At the end of this course, you will be able to: Identify the key principles and concepts of IT Service Management. Identify the benefits of implementing ITIL in an organization. Identify the Service Management processes and how they map to the Service Lifecycle. Identify the activities and roles involved with the Service Lifecycle. Identify the relationship of each component of the Service Lifecycle. Identify the factors that affect the effectiveness of the Service Lifecycle. Suitable for: IT Management. IT Support Staff. IT Consultants. Business Managers. Business Process Owners. IT Developers. Service Providers. System Integrators