Logistic and Supply Chain Management, Module 1: Logistics, Customer Value and Supply Chain Competitive Strategy-(Diploma-Postgraduate)
Training
In Milano (Italy), Paris 01 Louvre (France) and Amsterdam (Netherlands)
*Indicative price
Original amount in GBP:
£ 5,000
Description
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Type
Training
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Location
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Duration
5 Days
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Start date
Different dates available
Suitable for: Supply Chain and Logistics Managers and Professionals. Operations Managers. Logistics Professionals. Logistic Providers. Logistic Administrators. Logistics Planning and Inventory Managers. Purchasing and Procurement Managers. Retailers. Transportation and Distribution Managers. Inventory and Warehouse Control Professionals. Freight Forwarders and Linear Specialists. Production Managers. Production Planners. Financial Managers. Project Managers. Distribution Centre Supervisors. Manufacturers and Industries. Academicians, Researchers, NGOs and Practitioners
Facilities
Location
Start date
Start date
Start date
Start date
Reviews
Course programme
Course Contents, Concepts and Issues
Logistics and the Bottom Line
The Supply Chain Network
Competitive Advantage
Competitive Advantage and the ‘Three C’s’
The Experience Curve
Logistics and Competitive Advantage
Value Advantage
Cost Advantage
Seeking the High Ground
Logistics and Competitive Advantage
The Challenge to Logistics and Supply Chain Management
Gaining Competitive Advantage
Supply Chain Becomes the Value Chain
Mission of Logistics Management
Logistics Management Process
Supply Chain and Competitive Performance
Achieving an Integrated Supply Chain
Changing Competitive Environment
The New Rules of Competition
Investing in Process Excellence Yields Greater Benefits
Product Excellence
Process Excellence
Globalisation of Industry
Downward Pressure on Price
Price Deflation in Consumer Electronics (UK High Street Prices)
Inventory Profile of the Automotive Supply Chain
The Customers Take Control
Managing the ‘4Rs’
Responsiveness
Reliability
Resilience
Relationships
Logistics and Customer Value
The Marketing and Logistics Interface
Delivering Customer Value
Total Cost of Ownership
Acquisition Cost
Management Cost
Operating Cost
Maintenance Cost
Inventory Cost
Training Cost
Disposal Cost
Technical Support Cost
What is Customer Service
The Components of Customer Service
Pre-Transaction Elements
Written Customer Service Policy
Accessibility
Organisation Structure
System Flexibility
Transaction Elements
Order Cycle Time
Inventory Availability
Order Fill Rate
Order Status Information
Post-Transaction Elements
Availability of Spares
Call-Out Time
Product Tracing/Warranty
Customer Complains, Claims, etc.
The Impact of Out-of-Stock
Shopper Behaviour when Faced with a Stock-Out
The Impact of Logistics and Customer Service on Marketing
Customer Service and Customer Retention
Using Service to Augment the Core Product
Customer Retention Indicators
Market-Driven Supply Chains
Linking Supply Chain Processes to the Value Proposition
Linking Customer Value to Supply Chain Strategy
Customer’s Service Needs
Identify the Key Components of Customer Service
Establish the Relative Importance of those Service Components to Customers
Identify ‘Clusters’ of Customers according to Similarity of Service Preferences
Customer Service Objectives
The Cost Benefit of Customer Service
The Costs of Service
Probability of Level of Sales
Service Levels and the Normal Distribution
Shifting the Costs of Service
Setting Customer Service Priorities
The ‘Pareto’ or 80/20 Rule
Managing Product Service Level
Seek Cost Reduction
Provide High Availability
Review
Centralised Inventory
Customer Service and the 80/20 Rule
Critical Value Analysis
Setting Service Standards
Probability of a Complete Order
Pre-transaction
Stock Availability
Target Delivery Dates
Response Times to Queries
Transaction
Order Fill Rate
On-Time Delivery
Back Orders by Age
Shipment Delays
Product Substitutions
Post-transaction
First Call Fix Rate
Customer Complaints
Returns/Claims
Invoice Errors
Service Parts Availability
Composite Service Index
Logistic and Supply Chain Management, Module 1: Logistics, Customer Value and Supply Chain Competitive Strategy-(Diploma-Postgraduate)
*Indicative price
Original amount in GBP:
£ 5,000