MCA in Call Center Management
Master
Distance
Description
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Type
Master
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Methodology
Distance learning
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Location
Chennai
Facilities
Location
Start date
Start date
About this course
Any degree of 3 years of study duration with Maths at HSC level or degree level and a pass in entrance test conducted by Anna University.
Reviews
Course programme
SEMESTER I
Theory
Computer Organization
Problem Solving and Programming
Business Processes
Data Structures
Accounting and Financial Management
Practical
Programming and Data Structures Laboratory 100
SEMESTER - II
Theory
Mathematical Foundations of Computer Science
Object Oriented Programming
Design and Analysis of Algorithms
Database Management Systems
Operating Systems
Communication Skills
Practical
Object Oriented Programming Lab
DBMS Lab
SEMESTER - III
Theory
Computer Networks
Microprocessors and its Applications
Software Engineering
Computer Graphics and Multimedia Systems
Internet Programming
E1 Elective I
Practical
Network Programming Lab 100
Operating Systems Lab 100
SEMESTER - IV
UNIX and Network Programming
Resource Management Techniques
Object Oriented Analysis and Design
MiddleWare
Technologies
Visual Programming
E2 Elective II
Practical
Internet Programming Lab
Graphics and Multimedia Lab
SEMESTER - V
XML and Web Services
Software Project Management
Elective III
Elective IV
Elective V
Elective VI
Practical
Java Programming Lab
Software Development Lab
SEMESTER - VI
Project Work 400
General Electives
Electronic Commerce
Management Information Systems
Web Graphics
Human Resource Management
Advanced Databases
Software Quality Management
TCP/IP Protocol Suite
Data Warehousing and Data Mining
Component Based Technologies
Mobile Computing
Enterprise Resource Planning
Software Agents
Supply Chain Management
IT Infrastructure Management
Information Security
Information System Audit
Call Center Management Customer Relationship Management Business Process Outsourcing Call Center Technology Stress Managemen
MCA in Call Center Management