MEHR- Certified OD Developer (CODD)
Certificate
In Pune
Description
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Type
Certificate
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Location
Pune
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Duration
3 Days
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Start date
Different dates available
This Certified OD Developer program helps you to identify the needs of an organization and its people. It will provide guidance in formulating and implementing practices which are best suited to the changing needs of the organization. In addition it will provide the knowledge of underlying principles and theories of Organization Development and to build capability across a full range of OD competencies.
Facilities
Location
Start date
Start date
About this course
Human resource professionals, Training and organizational development managers, Any professional interested in improving employee retention
Learn from the industry experts who have a vast experience in the area of Organizational development
•Network with other professionals with same background and interest
•Brand yourself as a certified OD Developer
•Unique "risk free" money back guarantee
•Candidates have access to contact the instructors for doubts and clarifications via phone and email
Information on program modules,venue,and commercials will be sent. You will then receive a follow up call.
Reviews
Subjects
- Business process & need for process improvement
- Customer Focus
- Knowledge management
- Managing Organizational Change
Teachers and trainers (1)
Jenny Hyatt
Trainer
Major qualifications and Certifications: Master of Science in Consulting Psychology (Org. Development) from the California School of Professional Psychology, Alliant International University, San Diego, California, USA Post Graduate Diploma in Human Performance Improvement from Chapman University, Orange, California, USA Bachelor of Arts in Psychology from Maryville College, Maryville, Tennessee, USA •Certified Marshall Goldsmith Stakeholder Centered Coach •Certified Grow More Coach (Grow More Avenues) •Certified NLP Practitioner by Dr. David Lincoln through Wisdom Tree Solutions
Course programme
Module 1
Organizational Leadership & culture development-models & techniques
- Understanding leadership pipeline model for leadership development
- Succession planning
- Organizational culture & its importance
- Schein’s organizational culture model / Study of Hofstede model for assessing culture
- Integration of Leadership & culture
- Overview of corporate governance & best practices
- Organization communication process management
Module 2
Organizational process improvement
Business process & need for process improvement
- Porter value chain
- Process consistency using ISO model
- Process improvement using Business Process Improvement (BPR)
- Key characteristics of BPR & success stories
- Process optimization using six sigma models
Module 3
Customer Focus
- What is Customer focus?
- Key Customer Focus Model – Kano Model
- Application of Kano Model
- Voice of customer (VOC) & its importance
- Techniques to capture customer needs
- VOC Matrix
- Organizing customer needs through affinity diagram and other methods
- Understanding customer expectations
- Key drivers of customer satisfaction
- How to measure customer satisfaction?
- Customer engagement
- Different stages of engagement
- Managing Customer Satisfaction
- Customer satisfaction & its importance
- Customer Life cycle
Module 4
Knowledge Management
- Knowledge managements-benefits & importance
- Various aspects involved with KM
- Knowledge cycle
- Knowledge management strategies
- Selecting a KM strategy
- Knowledge management leadership
Module 5
Managing Organizational Change
- Change management
- Why manage change?
- Types of change
- Change management process
- Planned change
- Lewin change model
- Action research model
- Change management iceberg model
- Satir change model
- Starting OD interventions coping with change
MEHR- Certified OD Developer (CODD)