Online ISO 9001 version 2015 Quality Management System readiness course

The important and fundamental elements of a quality management system:

• quality approach (quality management principles, PDCA cycle)
• process approach (definitions, process types, mapping)
• context of the company (customer requirements
• leadership of top management (commitments, responsibilities)
• planning of the QMS (risks, actions, objectives)
• product realization and service provision (operational control, requirements for products and services, design and development, external providers)
• performance evaluation monitoring, measure, analysis, internal audits, management review)
• improvement (nonconformities, corrective actions, continual improvement)

The menu:

• Presentation
• MCT (multiple-choice test) Beginning (10 questions)
• 1 Quality approach
  • 1.1 Background
  • 1.2 Scope
  • 1.3 Principles and steps
• 2 Standards, definitions, books
  • 2.1 Standards
  • 2.2 Definitions
  • 2.3 Books
• MCT QMS approach (7 questions)
• 3 Process approach
  • 3.1 Process
    • 3.1.1 Management process
    • 3.1.2 Realization process
    • 3.1.3 Support process
  • 3.2 Process mapping
  • 3.3 Process approach
• MCT Process approach (6 questions)
• 4 Context of the company
  • 4.1 The company and its context
  • 4.2 Needs and expectations of interested parties
  • 4.3 Scope of the QMS
  • 4.4 QMS and its processes
• Case Customer and need
• Case Priority tasks
• MCT Context of the company (8 questions)
• 5 Leadership
  • 5.1 Leadership and commitment
  • 5.2 Policy
  • 5.3 Roles, responsibilities and authorities
• Case New line
• MCT Leadership (7 questions)
• 6 Planning
  • 6.1 Actions to address risks and opportunities
  • 6.2 Quality objectives
  • 6.3 Planning of changes
• MCT Planning (6 questions)
• 7 Support
  • 7.1 Resources
  • 7.2 Competence
  • 7.3 Awareness
  • 7.4 Communication
  • 7.5 Documented information
• Case Communication
• MCT Support (8 questions)
• 8 Operation
  • 8.1 Operational planning and control
  • 8.2 Requirements for products and services
  • 8.3 Design and development
  • 8.4 External providers
  • 8.5 Production and service provision
  • 8.6 Release of products and services
  • 8.7 Control of outputs
• Case Control means
• Case Process stability
• MCT Operation (8 questions)
• 9 Performance evaluation
  • 9.1 Monitoring, measurement, analysis and evaluation
  • 9.2 Internal audit
  • 9.3 Management review
• Case Audit programme
• Case Management review
• MCT Performance evaluation (9 questions)
• 10 Improvement
  • 10.1 General
  • 10.2 Nonconformity and corrective action
  • 10.3 Continual improvement
• Case Non-conformities
• MCT Improvement (7 questions)
• MCT End (20 questions)