Program in Customer Relationship Management

The Fundamentals of Enterprise Resource Planning (ERP) – C.R.M. curriculum is developed to give the candidate a strong foundation in C.R.M. through a well-developed course that assists the candidate:
• Be recognizable with the definition of ERP and the various modules of E.R.P.
• Obtain information regarding the fundamentals of C.R.M.
• Study regarding the various kinds of C.R.M. solution
• Understanding & learning the fundamentals of C.R.M. terminology
On triumphant finishing of this program, the candidate will have deep knowledge regarding C.R.M., the kinds of C.R.M. solutions & the use of E.R.P. in C.R.M..
The main contents of the program are:
• Preface to E.R.P.
• Application
• Implementations
• C.R.M. – concepts
• Applications
This program is mainly meant for Client Care Executive, Support Function Executive, & professionals who require learning and understanding the rudiments of E.R.P. & C.R.M. in order to spread out their domain proficiency in C.R.M.

The advantages of the program are:
• Augment skills in E.R.P. & C.R.M. rudiments
• Endow with strong foundation in the C.R.M.
• Augment skills in applying the concepts of E.R.P. in C.R.M.
• Upgrading the skills of candidate & building in-house teaching potentials
• Be taught at the preferred proficiency stage
o T.W.B. will tailor the programs – the candidate need not go through what a novice should
• Obtain a choice of teaching medium
• Classroom or T.W.B. Online
o learning at your convenient schedules via Computer based, Web - based & Instructor led training)
o Select for classroom teaching at T.W.B. or at own facility
• Utilizing a well-developed program structures, real time facilitation, & correct evaluation
• Capitalize on institute’s flexible teaching to optimize the education quotient