Program in Retail – Negotiations & Sales

TWB Institute
In Bangalore

Price on request
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Important information

Typology Course
Location Bangalore
Duration 1 Day
  • Course
  • Bangalore
  • Duration:
    1 Day

Suitable for: Sales or Pre-sales professionals aspiring to become more effective in the retail industry.


Where and when

Starts Location
On request
No: 4062, 19th Main Road, HAL 2nd Stage,, 560008, Karnataka, India
See map
Starts On request
No: 4062, 19th Main Road, HAL 2nd Stage,, 560008, Karnataka, India
See map

Course programme

The decisive element of all negotiations is to set up an optimistic working relationship. The Negotiations & Sales Program imparts advanced negotiation skills that augment the level of trust & credibility that are recognized with the client, resultant in an optimistic relationship, the natural progression of which is a higher sales-turnover.
The teaching covers the following:
• Preface – Program aims, structure, approach, general troubles
• Recognize your product or service – Guidelines on the matters to ramp-up on product information of the competition.
• Excellence of service – understand customer requirements, meeting client expectations & impress the customers
• Qualities of a customer service professionals – establish the criterion for competence, information & attitude
• Rudiments of Client Service – Greet your client, customer significance, telephonic etiquettes & troubleshooting
• Qualify the customer – Questioning or Probing to find out the customer’s real needs & aspirations
• Showcasing the product – facilitating client participation
• Complaints–handling client complaints
• Closing methods
This program is mainly developed for those who are Sales or Pre-sales professionals aspiring to become more effectual in the retail-industry.

The institute’s professionally modified courses giving the candidates the edge to:

Access teaching courses via Intranet, Internet, or T.W.B. Online platform
Customize courses to achieve phases of expertise & schedules
Capitalizing on the institute’s diverse teaching to optimize the education quotient
Upgrade skills & build in-house teaching potentials
Experiencing the well-developed course structure, real time facilitations, & correct evaluation
Opt for classroom teaching at T.W.B. or at own facility

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