Sales and Marketing Management – Module 1: Sales Perspective (Diploma-Postgraduate)

Course Contents, Concepts and Issues

Development and Role of Selling in Marketing

Characteristics of Modern Selling

Business to Consumer Markets (B2C)

Different Types of Consumer Markets

Fast Moving Consumer Goods (FMCG)

Semi-Durable Consumer Goods

Durable Consumer Goods

Types of Selling

Business to Business (B2B)

The Duties and Responsibilities of a Sales Manager

Marketing Segmentation and Targeting

The Marketing Mix

Price

Product

Promotion

Place

The Product Life-Cycle Curve

Sales Strategies

Marketing Analysis or Marketing Audit

The Planning Process

The External Audit consists of an Analysis of Broad Macro-Environment Trends

Political

Economic

Socio-Cultural

Technological (PEST)

Hierarchy of the Marketing Plan

Contribution of the Sales Function

The Promotional Mix

Advertising

Sales Promotion

Publicity/Public Relations

Personal Selling

Direct Marketing

Interactive/Internet Marketing

Stages in the Buying Process