SmartGrad

MODULE I

Desktop Support Engineer

Duration: 174 hrs

This module aims to develop the desktop support engineer skills in the student. At the end of the module, the student will be able to perform:

• Basic PC and laptop troubleshooting
• Basic peripherals (printers, hard disks etc) troubleshooting
• Assembling of the PC
• Installation and configuration of Windows 7 operating system
• Troubleshooting of the operating system
• Configuration of network connectivity
• Troubleshooting of network connectivity issues
• Troubleshooting of email clients, internet access etc

Module II

Network Administrator with Messaging

Duration: 236 hrs

These modules will equip the students in the latest technologies in the server operating system space that will help them on the job.

At the end of the module, the students will be able to perform:

• Installation and configuration of Window Server 2008
• Configuration of various server roles in Windows Server 2008
• Configuration of Active Directory Services in Windows Server 2008
• Installation and configuration of Cisco routers
• Configuration of routing protocols in Cisco routers
• Installation and configuration of a catalyst switch
• Installation and configuration of Exchange Server 2010
• Configuration of Lotus Notes clients

ITIL Fundamentals

Duration:10 hrs

• ITIL Origins, development and governance
• The Five Core Processes
• Concepts of Service Management
• The Service Lifecycle

Professional Skills

Duration: 108 hrs

This module will familiarize the students in the professional practices.

English Speaking and Personality Development (This portion will be taught throughout the course)

MODULE I: Certificate in Basic Electronics & Office Tools

Duration: 138 hrs

Computer Applications

• MS Word
• MS Excel
• MS PowerPoint

Basics of Computer Electronics

English Communication

MODULE II

Certificate in Computer Hardware

Duration: 166 hrs

Certifications • CompTIA Strata (IT technology) • MCTS (Windows 7 Desktop Operating System)

PC Hardware Support Skills

• Processor family and classifications covering Intel and
• AMD families of processors
• Memory types and characteristics of DDR, RDRAM,
• SDRAM and troubleshooting
• Motherboards and their troubleshooting
• Cooling methods and devices
• Power supplies and their troubleshooting
• Storage systems and their troubleshooting
• Removable storage systems
• Display devices and their troubleshooting
• Peripherals and input devices and their troubleshooting
• Adapter cards
• Laptops and their troubleshooting
• Printers (Dot Matrix, InkJet and LaserJet) and their troubleshooting

Operating System Support Skills

• Operating Systems basic
• Introduction to Windows XP and installation
• Pre-installation checks, Installation of Windows Vista
• Pre-installation checks, Installation of Windows 7 and migration from XP/ Vista
• Using command line utilities
• Working with system images
• Deploying system images
• Managing devices
• Managing disks
• Checking and managing application compatibility
• Configuring network access in Windows 7
• Managing the Windows Firewall
• Remote management
• Resource sharing
• File and folder access
• Working with BranchCache
• Managing user accounts
• Windows 7 authentication and authorization
• Managing DirectAccess
• Remote connections
• Managing BitLocker
• Windows 7 Mobility
• Updating Windows 7
• Configuring Internet Explorer
• Monitoring performance
• Recovery and backup
• Antivirus software installation and updates
• System utilities and partition magic

English Communications and Personality Development

• Comparison
• Future tense
• Understanding opportunities
• Résumé writing
• Writing cover letters

Module III : Certified Microsoft Windows Server 2008 Technician

Duration: 196 hrs

In this module, you will learn: • To set up a computer network • To configure and troubleshoot WAN/Internet access on Laptops/Desktops • To configure wireless networks and securing client machines • To set up, configure and manage Windows Server 2008

Certifications

• Network + (2009 edition) • MCITP (Windows Server 2008 Administration)

Networking Essentials

• Overview of networking
• Overview of networking components
• Networking hardware
• Transmission media
• LAN topologies
• Structured cabling
• Networking technologies
• 802 standards
• Media access
• Network protocols
• Networking devices
• TCP/IP services and applications
• IP addressing
• Automatic IP address configuration
• Client Server systems
• Network servers
• WANs and remote connectivity
• NOS and working on the Internet
• WAN technologies
• Remote connectivity
• Network security
• Testing and troubleshooting networks
• Network performance monitoring
• Wireless networking

Windows Server 2008 Administration

• Installing Microsoft Windows Server 2008
• Configuring and managing the DHCP Server role
• Configuring and managing the DNS Server role
• Configuring Routing and Remote Access (RRAS) and wireless networking
• Configuring file services
• Configuring print services
• Maintaining and updating Windows Server 2008
• Securing data transmission and authentication
• Maintaining network health
• Maintaining Windows Server 2008 file services
• Overview of active directory domain services
• Implementing active directory
• Working with active directory sites
• Global catalogue and Flexible Single Master Operations (FSMO) roles
• Active directory administration
• Security planning and administrative delegation
• Introduction to group policy
• Configuring the user and computer environment using group policy
• Performing software installation with group policy
• Planning a group policy management and implementation strategy
• Active directory maintenance, troubleshooting and disaster recovery
• Planning for server deployment
• Planning for server management
• Monitoring and maintaining servers
• Planning application and data provisioning
• Planning for business continuity and high availability

Personality Development

• Researching companies and job opportunities
• Grooming
• Professional etiquette
• Appearance
• Telephone etiquette
• Body language
• Preparing for the interview
• Talking about yourself
• Why should you be hired?
• Talking about your future

MODULE IV : Certified Network Administrator

In this module, you will learn: • To set up network using Cisco devices • To configure Cisco devices

• Help desk operations • Develop Customer Service concepts

Certifications: CCNA

Duration: 124 hrs

Implementing Cisco Networks

• Internetworking overview
• IP addressing
• Assembling and cabling Cisco devices
• Router fundamentals
• Basic router configuration
• IP routing
• Routing protocols
• Basic IP traffic management with access control lists
• Establishing serial point-to-point connection
• Establishing frame relay connection
• Nat/pat
• Catalyst switch operation
• Virtual LAN
• VPN (ipsec and ssl)
• Ipv6
• Wireless LAN

Finishing School Programme

• ITIL
• Firewall
• Helpdesk fundamentals
• Technomarketing
• Troubleshooting system and networks
• System migration/backup and restore
• New Technology seminars
• Personality Development
• Information about the organization
• Questions about the salary
• Strengths and weaknesses
• Improving your technical language
• Answering technical questions
• Handling stressful situations
• Asking questions
• After the interview