Telephone Etiquettes Course

Program Overview
In present commercial world, the phone is one of the most essential means of communication today. In business, people use the phone as an important tool for relaying important messages. Don't forget - you are representing your organization, during the professional call. Therefore, office employees must possess proper phone manners and etiquette. When your organization performs direct contact with your customers such as that of a telemarketing business, you should know how to make phone calls and answer calls with professionalism.

This 'Telephone Etiquettes' program is meant to improve talent in several views of phone communicating and excellency.

Program Content
After successful completion of this training program, participants will learn about:

1. Important points to mind at different levels of the call: Starting, in between and during the call ending

Understand features of voice

1. Understand voice clearness
2. The use of voice modulation and several methods affected- how it will improve
3. Improve your breathing skills, help to sound good
4. Attitude & its relationship with the voice

Learn about Conference-Calls

1. Conference Call: Introduction and its importance in a professional field.
2. Learn how place a Call for Someone Else
3. List of expected disturbances and how to overcome it
4. Ideas to encourage open discussion and improve productivity in the call