Windows 7- Enterprise Desktop Support Technician

simplilearn
Online

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Description

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Certified Six Sigma Green Belt

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Girish Ravi
4.5 21/12/2015
What I would highlight: I can say you simply learn here as learning is made simple. Good experienced trainers, lots of options to learn from - online, virtual classroom etc. Learning never stops when you are associated with Simplilearn. So many courses to choose from across project management, quality, technology, business etc. Got my PMP credentials too through Simplilearn and journey continues. Am happy I chose Simplilearn. Happy Learning.
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Microsoft® Project 2013

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Subhojit Chak
4.0 15/12/2015
What I would highlight: I have just started my courses with Simplilearn and their support is awesome and very prompt. The faculty too is very good. I can rate as a very good quality professionally handled... corporate training.
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Nagarjuna DN
5.0 15/12/2015
What I would highlight: "Getting a high quality training from industry expert at your convenience, affordable with the resources you need to master what you are learning. "
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2D Video Game Character Animation for Beginners

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Krati G
5.0 14/12/2015
What I would highlight: Simplilearn is Simply trustworthy and reliable institute for learning. It has helped me get a good understanding of the concepts of Digital Marketing.
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Sandeep Rana
4.5 14/12/2015
What I would highlight: The training was good and covered the fundamentals of digital marketing. The project is well designed and helped gain hands-on experience. Trainer is well experienced.
What could be improved: Nothing
Would you recommend this course?: Yes
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Achievements for this centre

2017
2016

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.5

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 2 years

What you'll learn on the course

Windows

Course programme

Course Preview
  • Microsoft Windows 7 Enterprise Desktop Support Technician (70-685)
    • Module 01 - Welcome
      • 1.1 Introduction
      • 1.2 Course Overview
      • 1.3 Microsoft Certification
      • 1.4 About Windows 7
      • 1.5 Course Prep Recommendations
    • Module 02 - Course Prep Recommendations
      • 2.1 Getting Windows 7
      • 2.2 Installing Windows 7
      • 2.3 Understanding System Images
      • 2.4 Displaying Administrative Tools
    • Module 03 - Desktop Application Issues
      • 3.1 Application Issues Overview
      • 3.2 Installation Permissions
      • 3.3 Licensing Restrictions
      • 3.4 Understanding Digital Signing
      • 3.5 Checking and Repairing Installations
      • 3.6 Problem Steps Recorder
    • Module 04 - Software Failure Resolution
      • 4.1 Checking the Logs
      • 4.2 Using Safe Mode
      • 4.3 Previous Windows Versions
      • 4.4 Recently Added Programs
      • 4.5 Managing Application Compatibility
      • 4.6 Program Compatibility Wizard
    • Module 05 - Solving Networking Issues
      • 5.1 Enterprise Logon Issues
      • 5.2 Logon Context
      • 5.3 Logon Hours
      • 5.4 Using Cached Credentials
      • 5.5 Network Connectivity Basics
      • 5.6 TCP/IP Basics
      • 5.7 IP Address Basics
      • 5.8 Ping
      • 5.9 Using Ping
      • 5.10 Hardware and Cabling Issues
      • 5.11 Proxy Servers
      • 5.12 Proxy Server Settings
      • 5.13 Default Gateway Issues
    • Module 06 - Enterprise Name Resolution
      • 6.1 Name Resolution Overview
      • 6.2 DNS Basics
      • 6.3 DNS Assignment
      • 6.4 The DNS Cache
      • 6.5 Using NSLOOKUP
      • 6.6 DHCP Basics
      • 6.7 DHCP Scopes
    • Module 07 - Resolving Performance Issues
      • 7.1 System and Application Logs
      • 7.2 Analyzing Started Services
      • 7.3 Power Management
      • 7.4 Hard Disk Management
      • 7.5 Locating Bad Sectors
      • 7.6 Defragmenting Disks
      • 7.7 Diagnosing Memory Issues pt. 1
      • 7.8 Diagnosing Memory Issues pt. 2
      • 7.9 Working with Virtual Memory
      • 7.10 Updating the BIOS
      • 7.11 Performance Monitor
      • 7.12 Using Task Manager
    • Module 08 - Supporting Mobile Users
      • 8.1 Wireless Connectivity
      • 8.2 Wireless Configurations
      • 8.3 Wireless Profiles
      • 8.4 Encryption Challenges
      • 8.5 Remote Access Challenges
      • 8.6 VPN Connection Issues
      • 8.7 IPv6 Overview
      • 8.8 IPv6 Address Types
      • 8.9 DirectAccess
    • Module 09 - Security Issues
      • 9.1 Internet Explorer
      • 9.2 Internet Explorer Security
      • 9.3 Adding Trusted Sites
      • 9.4 Protected Mode
      • 9.5 Browser Add-Ons
      • 9.6 Add-On Crash Protection
      • 9.7 Restoring Original Settings
      • 9.8 Windows Defender
      • 9.9 Windows Defender Tour
      • 9.10 UAC and Malicious Software
      • 9.11 EFS Basics
      • 9.12 Managing Encryption Certificates
    • Module 10 - Software Update Issues
      • 10.1 Updating Windows
      • 10.2 Software Update Levels
      • 10.3 Client Updates
      • 10.4 Update Incompatibility
    • Module 11 - Network Printer Issues
      • 11.1 Network Printer Issues Overview
      • 11.2 Printer Issues
      • 11.3 Network Issues
      • 11.4 Server Issues
    • Module 12 - Active Directory Refresher
      • 12.1 Active Directory Basics
      • 12.2 Group Policy Basics
    • Module 13 - Taking the Exam
      • 13.1 Preparing for the Exam
      • 13.2 How to Take the Exam
      • 13.3 If You Fail the Exam
    • Module 14 - Conclusion
      • 14.1 Course Wrap Up
    • Module 15 - Credits
      • 15.1 About the Author

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