Call Centre Training

Academy of British English
In New Delhi

Price on request
You can also call the Study Centre
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Important information

  • Training
  • New delhi
  • Duration:
    1 Day
Description

Important information
Venues

Where and when

Starts Location
On request
New Delhi
126, Ist floor, Mall Road, Kingsway Camp, Near G.T.B Nagar Metro Station, Above Nokia Care, Delhi-11, 110009, Delhi, India
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Course programme

Our Training Program focuses on a extensive selection of skills necessary to function efficiently in the present Indian surroundings of flourishing BPO companies in addition to ITES.
With the enlargement of the BPO in addition to ITES sector in India, there has been a vertical increase in the demands for training at the base in addition to managerial levels. We provide training in areas like Language Training, Accent-Neutralization, Customer Service in addition to Cultural-Orientation, are of a highly specialized nature in addition to require experienced professionals to facilitate these sessions. If not handled in the right fashion the results could be disadvantageous to the specialized increase of the trainee in addition to the association.


We improvise candidates through:

* Interview skill
* Improving stance
* Mock-Interview
* Mock-call
* Cross Check (mistakes),
* Voice plus accent
* Deal with low confidence

Call-centre training program - key elements

* Candidate require appraisal in addition to action plan
* English usage - observe
* Neutralizing mother-tongue pressure
* Confident speaking
* Listening in addition to comprehension skills - expansion
* Voice assessment in addition to leveraging
* Understanding voice intonation and modulation
* Business communiqué


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