Conflict Resolution

For the period of the in-house run conflicts resolution management teaching program the candidate will study the ways to pact with conflicts in the work place and efficiently organize confronting situations to determine inter-personal and business conflicts.

This program is mainly designed for persons requiring development in conflict resolutions methods and planning in order to add to their impact at resolving conflicts in the work place.

To offer applicants with the skills and knowledge and confidence to efficiently handle confrontation situations and resolve conflicts in the work place

The main contents of the program are as follows:
• Defining confrontations and conflicts
• Recognizing the roles of a person in dealing with confrontations
• Proactive vs. reactive approaches – the methods to decrease confrontations
• Identifying the skill and qualities to productively deal with confrontations
• Recognizing person’s self affecting styles
• Knowing the ways to become accustomed to influence styles in more successful manner with others
• Understanding the different ways of conflicting resolutions and when to use or not use each of the style
• Identifying the main 10-tips to deal with confrontations
• Demonstrating the ways to deal with confrontations
• Action plans for the prospect
The various ways of teaching are as follows:
• Mentor presentations and inputs
• Individual and small-group Tasks
• Group discussions
• Questionnaire
• Practice of playing roles