Program in Retail – Negotiations & Sales
Course
In Bangalore
Description
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Type
Course
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Location
Bangalore
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Duration
1 Day
Suitable for: Sales or Pre-sales professionals aspiring to become more effective in the retail industry.
Facilities
Location
Start date
Start date
Reviews
Course programme
The decisive element of all negotiations is to set up an optimistic working relationship. The Negotiations & Sales Program imparts advanced negotiation skills that augment the level of trust & credibility that are recognized with the client, resultant in an optimistic relationship, the natural progression of which is a higher sales-turnover.
The teaching covers the following:
• Preface – Program aims, structure, approach, general troubles
• Recognize your product or service – Guidelines on the matters to ramp-up on product information of the competition.
• Excellence of service – understand customer requirements, meeting client expectations & impress the customers
• Qualities of a customer service professionals – establish the criterion for competence, information & attitude
• Rudiments of Client Service – Greet your client, customer significance, telephonic etiquettes & troubleshooting
• Qualify the customer – Questioning or Probing to find out the customer’s real needs & aspirations
• Showcasing the product – facilitating client participation
• Complaints–handling client complaints
• Closing methods
This program is mainly developed for those who are Sales or Pre-sales professionals aspiring to become more effectual in the retail-industry.
The institute’s professionally modified courses giving the candidates the edge to:
Access teaching courses via Intranet, Internet, or T.W.B. Online platform
Customize courses to achieve phases of expertise & schedules
Capitalizing on the institute’s diverse teaching to optimize the education quotient
Upgrade skills & build in-house teaching potentials
Experiencing the well-developed course structure, real time facilitations, & correct evaluation
Opt for classroom teaching at T.W.B. or at own facility
Program in Retail – Negotiations & Sales