Retail Sales Associates

Foresight Institute of Management & Research
In Pune

Price on request
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Important information

  • Course
  • Pune
  • 6 hours of class

Important information

Where and when

Starts Location
On request
411002, Maharashtra, India
See map

Frequent Asked Questions

· Requirements

Should have passed the Secondary (10) or Higher Secondary (12) Examination.

Course programme

Retail Sales Associate is a professional program which prepares participants to enter in the field of retailing. There is a huge demand for retail management professionals for processing of all merchandise shipments, achieving store sales and profitability, communication with the clients to gain their satisfaction and administration of stores. The program is offered in association with BRISC-CARR Group, Canada Worldwide Retail Consultants and Trainers.

Retail Sales Associate course opens up job prospects in the books and publishing industry, music stores, multiplexes, shopping malls, garment industry and even in the processed foods industry. Jobs of department managers, assistant store managers, buyer trainee, merchandising assistant, customer service representative, and management trainees are available in the retail sector. There are also opportunities for retail management professionals abroad. They can work as store manager, inventory monitoring officer or as marketing and sales executive.

Course Outline:-
* Retail Industry Overview
* Understanding The Role And Job Profile Of A Customer Service Associate ( Entry Level Sales Person In A Store)
* Inside A Store: Functions In The Retail Industry
* Compelling Visual Merchandising And Display
* Customer Service Skills
* Wearing The Shoes Of A Customer
* Understanding The Customer
* Active Listening & Communication
* Team Working Skills
* Posture And Body Language
* Basic Quantitative & Problem Solving Skills
* Service Ethics
* My Experiments With Service: Project Based
* From Classroom To Employment
* Certification Review

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