Call Centre Training
Training
In New Delhi
Description
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Type
Training
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Location
New delhi
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Duration
1 Day
Facilities
Location
Start date
Start date
Reviews
Course programme
Our Training Program focuses on a extensive selection of skills necessary to function efficiently in the present Indian surroundings of flourishing BPO companies in addition to ITES.
With the enlargement of the BPO in addition to ITES sector in India, there has been a vertical increase in the demands for training at the base in addition to managerial levels. We provide training in areas like Language Training, Accent-Neutralization, Customer Service in addition to Cultural-Orientation, are of a highly specialized nature in addition to require experienced professionals to facilitate these sessions. If not handled in the right fashion the results could be disadvantageous to the specialized increase of the trainee in addition to the association.
We improvise candidates through:
* Interview skill
* Improving stance
* Mock-Interview
* Mock-call
* Cross Check (mistakes),
* Voice plus accent
* Deal with low confidence
Call-centre training program - key elements
* Candidate require appraisal in addition to action plan
* English usage - observe
* Neutralizing mother-tongue pressure
* Confident speaking
* Listening in addition to comprehension skills - expansion
* Voice assessment in addition to leveraging
* Understanding voice intonation and modulation
* Business communiqué
Call Centre Training