Diploma of Hospitality Management

Course Outline: What You Will Cover

The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently.

1 Introduction

The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

2 Organisation of the Hotel Workplace

Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation

3 Staff Management in Hotels

Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure

4 Control Systems

Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods

5 Front Desk Management (Reception)

The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc

6 Servicing Rooms and General Cleaning

Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation

7 Building and Facility Management

Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms

8 Activities Management

Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism

9 Food Service

Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

HOW WILL YOU BENEFIT?

• Fast track your career in Hospitality and Hotel Management
• Learn the inside secrets of how to become a Hospitality and Hotel Management pro in months not years!
• Study at your own pace whenever and wherever you are
• Have access to a tutor who works in the industry you are training for
• Easy interest-free payment plans

Delivery mode: Distance Learning

Career Path

Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry. Graduates will typically find work in the following capacities:

• Bar managers
• Catering managers
• Hotel management trainees
• Housekeeping supervisors
• Manager, health and leisure department
• Marketing consultants
• Night auditor
• Purchasing officers
• Restaurant supervisors and managers
• Tourism and travel consultants
• Hospitality entrepreneur: restaurant owner, mobile catering, hospitality staff recruitments etc