Training Program - Customer Service Skills
Training
In Bangalore
Description
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Type
Training
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Location
Bangalore
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Duration
1 Day
Facilities
Location
Start date
Start date
Reviews
Course programme
This is a indispensable client service skilling curriculum casing fundamental skill necessary for aftersales service or backend sales actions in the vein of order-booking, followups in the company of clients, setting up new-fangled consumers in addition to managing grievances in addition to problems. The method used is wide-ranging maneuvers to exist the state of affairs usually faced in addition to excellent tune client handling. Both telephonic handling in addition to face-to-face handling is enclosed in this program
Topics to be studied in this module are as follows
- Communication Skills
- Customer Relationship Management
- Listening skills - listening to emotions even on phone
- Effective sales communication
- Sales Training
- Handling concerns
- Mastering emotions
- Targeted Advertising
- Media Communication
Training Program - Customer Service Skills