Certificate Course in Retail Bank Operations

McGraw-Hill Education - Patel Nagar
In New Delhi

Rs 15,000
VAT not incl.
You can also call the Study Centre
98100... More

Important information

Typology Certificate
Location New delhi
Class hours 120h
  • Certificate
  • New delhi
  • 120h

Suitable for: Graduates, BBAs, BCAs, BBS, BBE, BA, BCOM


Where and when

Starts Location
On request
New Delhi
2/3, West Patel Nagar, Opp Metro Pillar No 195, Near Patel Nagar Metro Station, New Delhi - 110008, 110008, Delhi, India
See map
Starts On request
New Delhi
2/3, West Patel Nagar, Opp Metro Pillar No 195, Near Patel Nagar Metro Station, New Delhi - 110008, 110008, Delhi, India
See map

Course programme

Banking – Promising a great career.

Considered as a sector with the maximum growth potential, Indian Banking is the best place to make a career. In fact, in the annual international ranking conducted by the UK-based Brand Finance Plc, 20 Indian banks have been included in the Brand Finance® Global Banking 500.

Built on a solid foundation, the stupendous rise of Indian Banking industry is hard to stop. According to estimates, Indian Banking would need over 12 lakh trained professionals by 2012 and over a crore by 2022**. It's truly an industry full of opportunities and growth. Join and carve a successful career for yourself.

McGraw-Hill Education – Where the world learns to succeed.

With a history that's over a century old, McGraw-Hill is a world leader in education. Its comprehensive range of education content and tools empower students to learn and succeed in the global economy. McGraw-Hill Education has 280 offices in 40 countries. In India McGraw-Hill has partnered with Tata, the countries most admired business group and an undisputed leader in publishing business.

Endorsed by the industry

The intensive 120 hr. programme has been designed keeping in mind the needs of the industry. The module has been developed in consultation with a Subject Matter Expert (SME) panel comprising Training Managers, HR Managers and Experts of the Banking Industry. And that's why it offers tools that are just perfect for the 21st century Banking industry.

Result oriented modules

McGraw-Hill's aim is to get you job-ready. Hence, its teaching methodology
includes print, digital and online. Plus, the course focuses on 'application' more than just imparting knowledge. Hence, instead of textbook orientation, the course tests your application of knowledge through field trips, role plays, simulations and interview questions.

A name respected by the world

McGraw-Hill is one of the world's most respected names in Education and Training. Its courses and certification is recognized and held in high esteem by the industry.

A career with the best.

MHE's course in Retail Bank Operations gets its student job ready. Which means you could find yourself working with one of India's leading banks immediately after the end of the course. Come, live your dream.

Certificate Course in Retail Bank Operations

Eligibility – Graduate
Course duration – 120 hours


  • Introduction to Banking
  • Bank Departments
  • Customer Service and Communication skills
  • Adopting technology for efficiency
  • Challenges and resolution in a banking environment
  • Competent Banker
  • Grooming Skills

  • Learnings

  • Analyze expectations from a banker and qualities of a role model banker
  • How banks deal with money and make profit
  • Define basics of banking (products, transactions, rates and bank fee)
  • Communication skills in banking customer service
  • Guidelines for handling dissatisfied customers
  • Identify key characteristics of a "compliance culture"
  • State guidelines for ensuring compliance with banking regulations and ethical codes
  • Guidelines for being a good team player
  • Key activities involved in applying for a job

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