Post Graduate Diploma in Management (Services)

The Programme

Being a Services Management Programme, the course will equip participants with fundamental service management skills and an in-depth knowledge in the chosen area(s) of single/dual specialization of the services types.
Based on the way the services management education has evolved and the emerging market needs, the programme focuses on imparting education covering both core services management areas as well as carefully selected classic and contemporary elective courses, say such as financial services, risk and insurance management services, IT & ITES services.
The programme is challenging, hence a large part of learning will be based on applied research, live projects and internship besides classroom conceptualization and cases, quizzes, term papers, written examinations, case presentation, discussions, etc.
Being a Service Management course, the stream of electives will be with a contemporary focus on: Financial Services, Insurance & Risk Management Services; ITES; Retailing & Merchandising Services and Marketing Services (incl. Research, Consultancy and Communication Services).

The Programme Design

Spread over six trimesters in 2 years, the programme consists of a Dissertation and 35 courses (25 Core Courses + 10 Elective Courses + 1 Course equivalent Dissertation) offering students the opportunity for specialization in the sectors offered. Each course of 3 credits engages a classroom teaching of 35 hours TERM I: 21 credits: (7 Core Courses of 3 credits each) * Understanding Services Business * Quantitative Methods for Decision Making -I * Managerial Economics * Financial Accounting and Analysis * IT for Managers * Dynamics of Human Behavior -I * Business Communication TERM II: 21 credits: (7 Core Courses of 3 credits each) * Quantitative Methods for Decision Making -II * Dynamics of Human Behavior -II * Legal and Regulatory Aspects of Business * Marketing of Services * Financial Management * Service Operations Management * Advanced Excel for Management Problem Solving TERM III: 21 credits: (7 Core Courses of 3 credits each) * Managing Human Resources * Analysis of Macro Economic Environment (Global perspective) * Entrepreneurship Management * Strategic Marketing of Services * Management Information System * Cost and Management Accounting * Research Methods in Management TERM IV: 18 credits: (2 Core + 4 Elective courses of 3 credits each) * Strategy and Strategy Formulation * Service Satisfaction: Measurement and Management * Four Elective courses of 3 credits each TERM V: 16 credits: (1 Core Course+ 4 Elective courses of 3 credits each + Dissertation of 1 credit ) * Corporate Strategy: Implementation and Governance * Four Elective + Dissertation (1 credit) : Submission and Presentation in Term VI TERM VI: 08 credits: (2 Elective Courses of 3 credits each + Dissertation of 2 credit) * Two Elective Courses 3 credit each * Dissertation (2 credits) : Final Submission & Presentation