Opera V5 & Hotel Procedures 1 Week London

Reception Academy
In London (England)

£ 249 - (Rs 20,322)
VAT incl.
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Important information

  • Certificate
  • London (England)
  • 20 hours of class
  • Duration:
    5 Days
  • When:

We offer training based on the actual requirement of Hotels we work with, including hands on training on Opera PMS V5.

Important information

Where and when

Starts Location Timetable
05 December 2016
Coppergate House, 16 Brune Street, E1 7NJ, London, England
See map
Monday - Friday
On request
Coppergate House, 16 Brune Street, E1 7NJ, London, England
See map

Frequent Asked Questions

· What are the objectives of this course?

Upon completion all students shall be familiar with using Opera PMS to create bookings, complete check-ins, check-outs, process cancellations, carry out amendments, exchange foreign currency etc. This provides our students with a working knowledge of Hotel procedures and prepares them to run the reservation system efficiently.

· Who is it intended for?

Is this course for me? There are no restrictions for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience.

· Requirements

Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

· What marks this course apart?

Reception Academy's students are trained in accordance with 5 star brand standards of international hotels. Through tailored courses we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 500 Hotels we maintain a 95% employment success rate for our graduates. As an accredited institution of the BAC we can also offer Visa application assistance for Non-EU students, subject to eligibility.

· What happens after requesting information?

To enrol, book online: 
- Visit www.receptionacademy.com - Choose the course you want to do - Decide the preferred start date for your course - Select your preferred time - Choose your payment option (paid-in-full discounted rate or instalment rate) - Enter your details (including payment details) - You will receive an email confirmation of booking - Please complete the registration process by adding a password for your account.

What you'll learn on the course

Passion for the hospitality industry
Entry level of English

Teachers and trainers (1)


Course programme

Course material covered:

  • Understanding the role of a Hotel Receptionist
  • Checking Availability & Quoting Rates
  • Analysing Occupancy via the Rate Grid
  • Introduction to Hotel Accounts
  • Reservation procedures
  • Billing & Payments
  • Billing Instructions: POA & City Ledger (Billback)
  • Booking Procedures
  • Room Allocations
  • Check-Ins and Check-Outs
  • Booking via telephone
  • Traces
  • Routings
  • Adjustments
  • Rebates
  • Fixed Charges
  • Sharer
  • Use of Hotel Terminology

Additional information

Have you always wanted to work as a Hotel Receptionist in a top London Hotel, but your applications were rejected.

Reception Academy offers the market leading Hotel Receptionist course that will help you gain the all important technical skills required to work as a Hotel Receptionist in any of the major Hotels in UK or abroad.

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